Apply on Employer Site

Western Alliance Bank · 1 day ago

Digital Asset Manager

Phoenix, AZ

Full-time

Onsite

Senior Level

6+ years exp

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation, and they are seeking a Digital Asset Manager to act as the subject matter expert for their digital asset ecosystem. The role involves delivering on the digital asset roadmap, managing product delivery, and driving improvements in the digital asset experience.

BankingFinanceFinancial Services

Responsibilities

Own end‑to‑end product delivery for the digital asset ecosystem through discovery, design, build/integration, testing, deployment, warranty, and transition to BAU serving as the single accountable leader for outcomes

Act as ecosystem steward to continually improve and enhance the digital asset experience at the Bank. Manage complex priorities and find opportunities to deliver more value through the design, test, and deploy cycle of product development

Relentlessly drive work forward, proactively identify and resolve blockers, and set a pace for the organization in digital asset execution

Partner with key stakeholders in IT, Operations, Customer Implementations, and National Business lines to understand the full end to end digital asset experience at the Bank and consistently deliver improvements

Define detailed capabilities for Digital Wallet, real‑time transfers, and wallet‑centric UI. Convert business goals into clear PRDs, user stories, and acceptance criteria with measurable KPIs/OKRs

Build with a strong risk framework working with Product, Ops, Technology, Compliance, and client stakeholders to ensure designs meet exam‑ready standards (SOX, AML/KYT) and embed controls into the digital asset ecosystem

Oversee end‑to‑end testing (functional, integration, UAT), defect triage, cutover criteria, and production readiness across Operations, Support, and IT

Lead improvements in the 24/7 support experience to align with the digital asset ecosystem which never stops

Integrate external partners (e.g., stablecoin issuers/exchanges) and manage vendors/SOWs. Align SLAs, security, and compliance requirements with bank standards

Communicate executive‑ready updates on status, risks, dependencies, and mitigation plans for a high‑execution‑risk program

Develop a team of digital asset experts to fuel the bank’s continuous improvement efforts

Qualification

Digital AssetsPaymentsAPIsBlockchainBanking OperationsRegulatory ComplianceCore Banking ApplicationsTeam DevelopmentLeadershipCommunication Skills

Required

6+ years of related experience in Digital Assets, Banking Operations, Deposit Operations or similar field

Bachelor's degree or equivalent experience required

Previous leadership experience required

Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services

Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices

Practical expertise across payment rails (ACH, wires, SWIFT, RTP) and digital assets/stablecoins, with knowledge of file transfer protocols (SFTP) and RESTful APIs

Background integrating with stablecoin issuers/exchanges and orchestrating real‑time fiat on/off ramps in a regulated environment

Intermediate to advanced knowledge and experience with core banking applications such as FIS IBS, FIS D1B, CEB, FIS ACH Tracker, Mobile/RDC, XAA, Deluxe Lockbox, AQ2 Lockbox, Fiserv Pep Plus, Fiserv EPP, PayPal, Venmo, Zelle, RTP, FEDLINE

Advanced speaking and writing communication skills