JPMorganChase · 2 weeks ago
Client Service Senior Manager
Chicago, IL
Full-time
Onsite
Senior Level
$96K/yr - $153K/yr
7+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. The Client Service Senior Manager will lead a team focused on enhancing client service operations and driving strategic initiatives to modernize the client experience.
Asset ManagementBankingFinancial Services
Responsibilities
Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform
Develop and implement strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service
Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents
Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes
Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes
Qualification
Required
Extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years
Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service
Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions
Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes
Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact
Preferred
Proficient in mentoring team members and utilizing strategic planning to drive business growth and achieve organizational goals
Proficient in conflict management and resolution to effectively address and resolve complex client and team issues
Proficient in digital literacy and process automation to enhance operational efficiency and service delivery
Developing skills in automation and quantitative reporting to support data-driven decision-making and process improvements
Beginning proficiency in leveraging AI/ML technologies to explore innovative solutions, with developing knowledge of cybersecurity best practices to ensure data protection and secure operations
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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