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Daikin Comfort · 2 weeks ago

REMOTE SUPPORT TECHNICIANS

United States

Full-time

Remote

Mid Level

3+ years exp

Daikin Comfort is seeking Remote Support Technicians to provide technical assistance for HVAC systems. The role involves troubleshooting issues remotely, providing technical guidance to field technicians, and assisting customers to optimize system performance.

Consumer ElectronicsConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ManufacturingMechanical Engineering

Responsibilities

Remote Troubleshooting: Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools

Technical Support: Provide technical guidance to field technicians on installations, repairs, and system optimizations. Offer assistance in understanding technical manuals, schematics, and wiring diagrams

Customer Support: Assist customers with operational questions, settings adjustments, and system optimization to ensure optimal performance

Software Diagnostics: Use remote monitoring software to identify system faults, perform remote resets, adjust settings, and provide feedback on HVAC system health

Documentation: Maintain detailed records of customer interactions, issues resolved, and solutions provided. Document recurring problems and suggest preventive measures

Training: Occasionally conduct training for field technicians and customers on system usage, best practices, and troubleshooting

Collaboration: Work closely with engineering teams, product managers, and field technicians to relay feedback from the field and assist in product development or improvements

Perform other tasks as assigned

Qualification

Direct Digital Control (DDC)HVAC systems troubleshootingIT Networking configurationBAS/BMS experienceProgramming knowledgeMicrosoft OfficeCustomer supportTechnical support