Student Success Coach jobs in United States
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Stepful · 2 weeks ago

Student Success Coach

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$18/hr - $20/hr
date2+ years exp

Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners launch high-demand healthcare careers. As a Student Success Coach, you will provide first-line support to students, helping them succeed in their programs and find jobs while collaborating with team members to resolve issues and enhance the student experience.

Health CareProfessional ServicesTraining

Responsibilities

Coach students who are struggling with motivation, grades, or program payments by helping them problem-solve and stay on track toward completing their training
Provide timely support to our students successfully resolving inquiries using Front/HubSpot
Answer phone calls from current and potential students in the program
Respond to email, SMS, and social media inquiries from potential students
Create and update documentation that supports our students with getting answers to frequently asked questions
Work 1:1 with students to help them stay on-track academically, meeting all requirements for graduation

Qualification

Career services experienceStudent coaching experienceFront experienceHubSpot experienceCommunication skillsProblem-solving skillsAttention to detail

Required

Strong communication skills and high attention to detail to ensure our students' issues are resolved in the most efficient manner
Strong problem-solving skills to address issues and identify improvement opportunities
A reliable computer that can handle multi-tasking among many online tools and video-conferencing software
High-speed internet
A quiet, professional workspace

Preferred

At least 2 years of experience in career services or student coaching role
Front, Freshdesk or Hubspot experience

Company

Stepful

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Stepful helps those without college degrees train for and find entry-level healthcare jobs.
dateFounded in 2021
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.stepful.com/

Funding

Current Stage
Growth Stage
Total Funding
$55.99M
Key Investors
Oak HC/FTAlleyCorpReach Capital
2024-11-13Series B· $31.5M
2024-02-20Series A· $12M
2023-05-25Seed· $7.5M

Leadership Team

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Edoardo Serra
Co-Founder & CTO
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Tressia Hobeika
Co-Founder & Chief Product Officer
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Recent News

Morningstar.com
Stepful Keeps Healthcare Training Free for Military Families Amid Government Shutdown
2025-11-09
Business – Latest Financial & Stock Market News | New York Post
Billionaires say AI can transform schools for the better — it’s not all ‘doom and gloom’
2025-08-29
citybiz
citybiz+ Healthcare Staffing Firm Stepful Closes $12M Series A Led by AlleyCorp Impact
2025-08-12
Company data provided by crunchbase