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NYC Health + Hospitals · 1 month ago

Epic Technical Specialist/Senior Consultant MIS Lvl B -124967

New York, United States

Full-time

Onsite

Senior Level

5+ years exp

NYC Health + Hospitals is seeking an Epic Technical Specialist/Senior Consultant to serve as an expert consultant and advisor on complex data processing problems. The role involves technical support and operations management of the MIS Computer Center, as well as participation in the planning and implementation of Network Services.

Health CareHome Health CareHospitalMedicalNursing and Residential Care

Responsibilities

Recommends alternative approaches for users concerning aspects of data processing system design and selection of systems for computerization and processing of management information data, statistics, reports, etc

Develops design for feasibility studies and participates in analyses of project requests from user departments within NYC Health + Hospitals

Recommends programs, practices, and standards to facilitate uniform application of electronic data methods and their correlation with other units and regulatory jurisdictions

Maintains a high-level of technical competence with particular regard to latest E.D.P. technology, methodology and applications of computer and related devices in the field of health care and management information systems

Performs in-depth investigation and analysis to identify and resolve processing problems associated with the systems, programs, and machine utilization

Selects computer, communications and peripheral equipment to meet the specifications of Department’s projected requirements and workloads based upon considerations of cost, performance specifications, demonstrations of performance, vendor support, ease of operation, maintenance and other technical factors

Plans and assists in the coordination of network equipment at remote user sites

Supervises the assignment of network technicians in support of problem resolutions and remote site installation

Recommends standards and procedures for the uniform application of data communications methods and interfaces

Interfaces with communications carrier (NY Telephone, AT&T, Northern Telecom, Telecom Plus ROLM, etc.) to coordinate service and problem resolution issues

Manages operation of all computers and peripheral devices in the Computer Center

Ensures that specific job operating instructions are understood and followed and that all operational directives, guidelines and procedures are adhered to by Computer Operations staff for the purpose of establishing and maintaining a stable processing environment

Manages vendor field service engineer support to ensure maintenance and repair work is performed as required and in a timely manner

Provides operations support to systems engineering in the maintenance of all operating systems software and in the diagnosis of hardware problems and to Network Services in the maintenance of online communications capability

Responsible for training, development, motivation, performance evaluation, and motivation, performance evaluation and discipline of all assigned Operations staff

Maintains and ensures satisfactory operating environment of Computer Center

Qualification

Epic certificationHealthcare ManagementData processingSystems EngineeringTelecommunicationsData managementProblem resolutionTechnical supportVendor managementTeam leadership

Required

A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study

Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications

Operations Specialty requires supervisory experience (5 years)

Network Services requires a telecommunications background and experience

Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques

A satisfactory equivalent combination of training, education and experience

Minimum of 1-year Healthcare Management Experience (Clinical, Technical or Administrative) required

Minimum of 3 years' experience with EPIC certification required for Epic titles only

Application knowledge and experience with appropriate application required for Epic titles only

Must have Epic Resolute Hospital Billing (HB) Claims & Remittance certification