SS&C Technologies · 2 hours ago
Operations Manager, Technical Support Team (PA-CAL-Q4-001)
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $120K/yrSS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut. They are seeking an Operations Manager to oversee US production services for the Calastone portfolio, ensuring stability and scalable operations during a pending acquisition.
Cloud ManagementEnterprise SoftwareFinanceFinancial ServicesHealth CareProfessional ServicesSoftwareSoftware Engineering
Responsibilities
Lead and mentor the US Operations team supporting the Calastone business, strengthening capability, performance, and delivery of operational objectives
Proactively monitor production services to ensure reliability, stability, and performance; own first-line assistance to internal and external customers and drive timely, accurate issue resolution
Run service governance and knowledge-sharing rhythms to close skill gaps; partner with Operations leadership and Service Transition to increase first-line resolution rates
Build and maintain executive-level client relationships through proactive engagement, service reviews, and escalation management; identify service optimization opportunities and communicate them to senior management
Act as the escalation point for complex regional referrals and as incident manager for service incidents, driving structured investigation, root-cause analysis, and rapid resolution
Coordinate code releases and client communications with QA and Development; validate pre-production checks and standards prior to release
Partner with implementation teams to capture production requirements during client setup and ensure smooth transition into live operations
Coordinate with customers, internal technical teams, and data-center providers during implementations with clear, efficient communication
Contribute to continuous improvement through process optimization, automation, and adoption of best practices
Participate in an on-call rotation; support offset coverage for East and West Coast operations
Qualification
Required
Significant experience in incident management, application support, and operations in a client-facing financial services environment
Ability to serve as Change Manager; strong knowledge of ITIL 4 Change Enablement practices
Demonstrated experience across project delivery life cycles using industry best practices; broader ITIL knowledge beneficial
Familiarity with transactional or real-time banking services; exposure to Liquidity Portals, Money Markets, or Mutual Funds is advantageous
Technical proficiency across databases/SQL, MQ, SWIFT, ISO 15022/20022, FIX, XML, authentication/certification, and secure FTP
Experience with Salesforce or a similar CRM platform
Calm, professional presence under pressure; inclusive leadership, strong communication, and high attention to detail
Benefits
401k Matching Program
Professional Development Reimbursement
Flexible Personal/Vacation Time Off
Sick Leave
Paid Holidays
Medical
Dental
Vision
Employee Assistance Program
Parental Leave
Discounts on fitness clubs, travel and more!
Company
SS&C Technologies
SS&C is a global provider of investment and financial software-enabled services and software focused exclusively on the global financial
Founded in 1986
10001+ employees
H1B Sponsorship
SS&C Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (59)
2023 (74)
2022 (35)
2021 (30)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$750M2024-05-02Post Ipo Debt· $750M
2005-07-27Acquired
1996-05-31IPO
Leadership Team
Anthony Caiafa
Global CTO / CIO
Brian Schell
Executive Vice President and Chief Financial Officer
Recent News
Business Wire
2025-12-03
2025-11-25
MarketScreener
2025-11-25
Company data provided by crunchbase