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Qualifacts · 2 days ago

Enterprise Account Manager

United States

Contract

Remote

Senior Level, Lead/Staff

8+ years exp

Qualifacts is a leading provider of behavioral health software and SaaS solutions. The Enterprise Account Manager will be responsible for building and maintaining strong relations with customers, ensuring their needs are met, and driving satisfaction while facilitating communication and collaboration across departments.

Health CareInformation TechnologySoftware

Responsibilities

Act as the Single Point of Contact (SPOC) for key business contacts (ex: economic buyers, Executives) within existing accounts

Understand and communicate key performance metrics and partnership outcomes

Identify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans and meet contractual commitments

Responsible for management of all commercial relationship items including contract management, pricing negotiation, renewals, M&A and expansion

Responsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecasting

Develop, communicate, and maintain account plans

Partner with assigned Customer Success Managers to deliver monthly and/or quarterly business reviews

Maintain high engagement within assigned accounts while engaging in Customer relationship building to increase Customer Champion/Referral program

Develop expanded business opportunities by analyzing account potential, initiating, developing, and closing sales

Develop sales by making initial presentations; explaining product and service enhancements and additions; introducing new products and services

Responsible for preparing any necessary paperwork including Amendments, Statements of Work or new contracting paperwork as approved by the legal team

Partner with the contracts team and revenue operations to ensure visibility and transparency on all customer contracting requirements, activity and forecasts