Intrinsic Development · 2 months ago
IT Systems Support Specialist
Lee's Summit, Missouri
Full-time
Onsite
Mid Level
$50K/yr - $70K/yr
3+ years expIntrinsic Development is a full service real estate development company specializing in upscale multi-family and commercial mixed-use developments. They are seeking an experienced IT Systems Support Specialist to provide hands-on end-user support and assist with infrastructure-related projects across their growing portfolio of apartment communities.
Building MaterialCivil EngineeringConstruction
Responsibilities
Provide Tier 2 technical support for desktops, laptops, mobile devices, printers, and software applications
Support onboarding and offboarding processes: new hire setup, account creation, software access, printer/server drive mapping, and hardware deployment
Recommend appropriate hardware/software configurations based on role requirements and order necessary equipment
Maintain an accurate inventory of IT assets, software licenses, and user access needs
Troubleshoot and resolve day-to-day hardware and software issues; escalate complex issues as appropriate
Assist with the planning, installation, and troubleshooting of IT infrastructure in new apartment community developments, including:
Camera systems (CCTV/Surveillance): installation, positioning, configuration, and troubleshooting
Cloud-based camera networks setup and support
Access control systems: setup, maintenance, and problem resolution
Networking: ensure internet connectivity in leasing offices, coordinate with ISPs/third-party providers to resolve connectivity or configuration issues
Provide input into IT infrastructure design during new construction projects, reviewing plans and recommending improvements
Support cabling and network setup including Cat6 termination, Wi-Fi network setup, router placement, and network wiring for community Wi-Fi
Support future IT office buildout, including server/storage upgrades and connectivity planning
Administer and troubleshoot on-premises storage (NAS) and support migration or upgrade efforts
Understand core server concepts (Active Directory, file sharing, permissions, backups, and user management)
Place and configure servers as required
Coordinate with third-party providers for advanced server management while maintaining in-house knowledge for day-to-day troubleshooting
Document IT procedures, system configurations, and troubleshooting steps
Ensure compliance with company IT policies, security standards, and best practices
Maintain patching, updates, and basic cybersecurity hygiene on endpoints
Partner with external vendors and service providers to resolve issues and coordinate new technology rollouts
Qualification
Required
3–5 years of experience in IT support, preferably in a Level 2 or Systems Technician role
Proficiency with Windows operating systems, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP, VPN)
Experience with NAS or entry-level server administration
Strong troubleshooting and problem-solving skills across hardware, software, and networking
Excellent communication skills and ability to provide end-user training when needed
Ability to manage multiple priorities across help desk requests and project-based work
Basic understanding of cybersecurity best practices (endpoint protection, MFA, phishing prevention)
Preferred
Hands-on knowledge of camera/security systems and access control platforms preferred
Experience with VoIP systems and troubleshooting
Familiarity with cloud-based solutions (Azure AD, OneDrive, SharePoint)
Project coordination experience in IT buildouts or system installations
Company
Intrinsic Development
Intrinsic Development provides technology consulting and programming services to enterprises, startups, and small businesses since 1991.
11-50 employees
Funding
Current Stage
Early StageRecent News
Kansas City Business Journal
2025-03-21
Company data provided by crunchbase