Kustomer · 2 weeks ago
People Operations Partner (Senior HRBP)
New York, NY
Full-time
Hybrid
Senior LevelKustomer is an industry leading conversational CRM platform dedicated to enhancing customer experiences. The People Operations Partner will play a key role in driving operational excellence and supporting the Sales and Marketing teams by coaching leaders, designing learning experiences, and scaling People programs.
CRMCustomer ServiceSaaS
Responsibilities
Serve as a strategic advisor and partner to managers, coaching leaders around team effectiveness, organizational alignment, and business goals
Acting as the dedicated People Business Partner for our Sales and Marketing teams, building trusted relationships and supporting their org needs
Influence and support leaders on key people practices including performance management, feedback, career development, and team health
Design and deliver learning experiences such as manager development and team training initiatives
Design, scale, and operationalize People programs across performance, engagement, compensation, benefits, immigration, and more in close collaboration with the People team
Building strong, trusted relationships and acting as a resource, coach and advocate for our Krew
Surface trends and insights from across the business to identify gaps or opportunities in our People practices and partner on solutions
Partnering closely with our People Team on all things People Ops!
Handle sensitive situations and information with discretion, empathy, and a high level of confidentiality
Qualification
Required
You bring years of experience in a People/HR role, thriving in a fast-paced, high-growth environment
You're energized by being part of a collaborative team where your work drives real, company-wide impact
You flourish in dynamic, evolving environments and bring structure without slowing momentum
You approach challenges with curiosity and creativity, guiding others to thoughtful, effective solutions
You are excited about rolling up your sleeves and getting involved in multiple facets of the People function
Preferred
Strong preference for talent based in New York City Metropolitan Area who are open to 1-2 days/week in office in midtown
Benefits
100% healthcare coverage
401K
WiFi and Mobile reimbursement
Generous vacation policy
Pension
Supplemental health insurance
Other perks
Company
Kustomer
Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
Founded in 2015
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$233.5MKey Investors
CoatueTiger Global ManagementBattery Ventures
2025-07-23Series Unknown
2023-05-15Series Unknown· $60M
2020-11-30Acquired
Leadership Team
Brad Birnbaum
Chief Executive Officer
Jeremy Suriel
Chief Technology Officer
Recent News
2025-12-18
Destination CRM
2025-12-12
Company data provided by crunchbase