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Early Warning® · 2 months ago

Manager, IT Asset Management

Scottsdale

Full-time

Hybrid

Senior Level, Lead/Staff

$104K/yr - $130K/yr

8+ years exp

Early Warning Services is a trusted name in payments, providing cutting-edge solutions to enhance financial services. The Manager of IT Asset Management will oversee the daily operations of the IT Asset Management Program, ensuring the effective management of the organization’s hardware and software assets throughout their lifecycle.

Financial ServicesFraud DetectionPaymentsRisk Management

No H1B

Responsibilities

Leads daily operational activities of IT Asset Management team (ITAM), responsible for overall performance of program. Monitors and reports on performance of team and provides direction/ feedback to team members to improve efficiency and effectiveness of processes, procedures, systems and reporting

Executes ITAM best practices in governance, process and communications and supports integration across the organization. Provides input into policy, process, procedure, systems and reporting improvements/ enhancements. Provides recommendations to ensure program is operating and performing according to expectations

Manages and participates in activities to audit budgetary spend, monitors inventory levels for hardware and software. Facilitates the request, procurement, and purchase of IT hardware and software in coordination with Procurement, including purchase requests for serialized assets and direct purchases for peripherals and supplies

Defines, reviews, and maintains the approved hardware and software lists and IT Asset Catalog

Oversees and ensures accuracy of the IT Asset repository for hardware assets across all locations and software license utilization

Tracks hardware and software assets as they navigate through the various stages of the asset lifecycle including requests, deployments, moves/add/changes, break/fix, reclamation, retirement, and disposal

Manages the receipt of hardware including inspection, validation, and shipment tracking

Facilitates the retirement and disposal of hardware assets in coordination with third-party disposal services

Manages the receipt, storage and assignment of software license keys and executables as well as maintenance of vendor's software licensing portals

Maintains ITAM training documentation and provide process knowledge and support to stakeholder teams

Performs periodic software license reviews, true-ups, and internal/ external audits to assess current software risks and compliance posture of the organization. Monitors overall software license entitlements including current utilization, periodic reconciliation, and software reclamations to ensure they comply with license agreements and usage standards

Supports Business Application Owners in their understanding of software license entitlements, agreements, terms, and conditions. Proactively identifies issues and risks related to software license utilization and details action items/recommendations for remediation

Provides technical support to key stakeholders related to hardware/software refreshes and upgrades, infrastructure capacity planning, hardware and software contract renewals, and/or vendor-initiated software audits. May delegate routine duties/ responsibilities to other team members

Supports the company’s commitment to protect the integrity and confidentiality of systems and data

Qualification

IT Asset ManagementIT Service ManagementAuditComplianceServiceNow ITAM toolsHardwareSoftware ManagementAnalytical SkillsVendor ManagementCommunication SkillsNegotiation SkillsOrganizational SkillsDetail Oriented

Required

Education or experience equivalent to a bachelor's degree in computer science or engineering

Must have a minimum of 8-10 years of IT Asset Management, IT Service Management, Inventory Control or related fields with a minimum of 5 years in leading or supervising technical teams

Proven progressive experience in managing hardware and software assets at an enterprise level and/or in a high security environment

Skillset and/or knowledge of leading ITAM and IT Service Management toolsets

Experience with common audit, compliance, and regulatory standards related to hardware and software asset management

Advanced knowledge in common IT platforms and technologies (i.e. Windows, Linux, Virtualization, Networking, Telecom, leading Business Applications)

Proven advanced analytical skills, ability to prioritize multiple projects and ability to work with minimal supervision are required

Demonstrated business acumen with an expert knowledge and understanding of business issues, priorities, goals and strategy is necessary

Expert ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate ideas both verbally and in writing is necessary

Must be highly organized, extremely detail oriented with effective negotiating skills, and demonstrated ability to work collectively in planning and implementing change

Background and drug screen

Preferred

Bachelor's degree preferred; degree in related field preferred (i.e. Management Information Systems, Finance/Accounting, Computer Science, etc.)

3+ years of experience using ServiceNow ITAM tools

Prior Financial Services and/or FinTech industry experience

ITIL Foundations or higher-level certification

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.