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The Reynolds and Reynolds Company · 2 days ago

Entry Level Help Desk Technician

Dayton Metropolitan Area

Full-time

Onsite

New Grad, Entry Level

The Reynolds and Reynolds Company is seeking an Entry Level Help Desk Technician to respond to and diagnose service issues for dealership customers. This role involves documenting customer issues, troubleshooting, and ensuring resolution of problems while serving as a single point of ownership for customer issues.

AutomotiveRetailSales

H1B Sponsor Likely

Responsibilities

Respond to and diagnose service issues through discussions with dealership customers

Leverage resources across all levels of the organization

Serve as single point of ownership for customer issues

Follow call center procedures

Document customer issues, include troubleshooting steps and resolution in the call-tracking tool

Diagnose customer issues and assign appropriate support

Ensure resolution of issues

Qualification

Customer service skillsTroubleshooting skillsAnalytical thinkingAssociate degreeOral communicationWritten communication

Required

Associate degree or equivalent in related field

Strong customer service skills

Analytical thinker

Troubleshooting and problem solving skills

Oral and written communication skills

Benefits

Medical, dental, vision, and life insurance

Company contributions to your HSA

6% match on 401(k)

Paid time off

Onsite dining facility offering complimentary breakfast and lunch

Fitness center

Onsite medical center

Wide variety of sports and social leagues to participate in after work

Volunteering initiatives through our Associate Foundation

Company

The Reynolds and Reynolds Company

Glassdoor3.3

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.

Founded in 1866

Dayton, Ohio, USA

1001-5000 employees

https://www.reyrey.com

H1B Sponsorship

The Reynolds and Reynolds Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (3)

2023 (1)

2020 (1)