Manus · 2 months ago
IT Systems Support Analyst I
Augusta, GA
Full-time
Hybrid
Entry Level
1+ years expManus is a company focused on accelerating the transition to BioAlternatives through innovative technology. The IT Systems Support Analyst I is responsible for ensuring the reliability and performance of information systems, providing technical support, and maintaining IT standards in a regulated environment.
BiopharmaBiotechnologyFood and Beverage
Responsibilities
Serve as the first point of contact for IT support across the organization
Troubleshoot and resolve hardware, software, and connectivity issues for office, lab, and production systems
Provide on-site and remote support for desktops, laptops, lab instrument PCs, and networked equipment
Assist users with enterprise systems such as Microsoft 365, SAP, LIMS, etc
Escalate complex issues to Tier II/III or system administrators as needed
Support account management, permissions, and security groups in Active Directory and Azure AD
Install, configure, and image workstations, laptops, and lab computers
Maintain and track IT assets, software licenses, and inventory records
Perform health checks, software patching, and preventative maintenance of the system
Follow cGMP and GxP procedures when supporting validated systems and equipment
Document IT changes, incidents, and configurations in accordance with change control and validation requirements
Assist with audits, system access reviews, and IT portions of CAPA or deviation investigations
Create and maintain user guides, SOPs, and troubleshooting documentation
Maintain accurate ticketing and issue tracking in the IT helpdesk system
Work collaboratively with scientists, engineers, and QA staff to ensure reliable IT system performance
Support cybersecurity and data protection initiatives including endpoint protection, MFA, and encryption
Ensure compliance with IT policies, data integrity, and system access controls
Report security incidents and assist in vulnerability management
Qualification
Required
Associate or bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
1–3 years of experience in IT support, desktop support, or systems administration
Strong knowledge of Windows OS, Microsoft 365, and common business applications
Familiarity with Active Directory, Azure AD, and basic network troubleshooting
Excellent communication and customer service abilities
Strong attention to detail and documentation accuracy
Ability to work independently and collaborate in cross-functional teams
Preferred
Experience in manufacturing or laboratory environments
Experience with lab and manufacturing systems (e.g., LIMS, SCADA, MES) is a plus
Company
Manus
Manus is the world’s leading bioalternatives scale-up platform.
51-200 employees
H1B Sponsorship
Manus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$131.07MKey Investors
U.S. Department of Health & Human ServicesBill & Melinda Gates FoundationBBGI
2024-11-26Grant· $32.4M
2022-08-31Grant· $2M
2020-11-17Series B· $75M
Leadership Team
Ajikumar Parayil
Founder and CEO
Christine Santos
Chief Technology Officer
Recent News
Labiotech UG
2025-09-04
2025-04-09
Company data provided by crunchbase