Montclair State University · 2 months ago
Assistant Director for CRM Data Analytics and Technology
Montclair, NJ
Full-time
Onsite
Mid Level
$74K/yr - $85K/yr
3+ years expMontclair State University is seeking an Assistant Director for CRM Data Analytics and Technology who will maintain the technical aspects of the CRM and support enrollment goals through technology strategies. The role involves optimizing reports, managing communications, and ensuring data integrity while collaborating with various teams across the campus.
EducationHigher EducationUniversities
Responsibilities
Build and optimize reports, dashboards, and tools in Slate to support data-driven decision making
Partner with admissions and campus teams to solve problems, improve workflows, and streamline processes
Manage portals, communications, and events within Slate to enhance the applicant experience
Train staff, faculty, and partners on Slate functionality, becoming a go-to expert on CRM tools
Troubleshoot and resolve system issues, ensuring everything runs at peak performance
Collaborate on communications, populations, queries and marketing automation, ensuring messages reach the right students at the right time
Stay ahead of technology trends and recommend new tools that support innovation in admissions and enrollment management
Ensure data integrity including structures, tables, forms, data integrity and security, the flow of data across processes/units, etc
Collaborate with internal and external campus partners to develop, test, and maintain integrations between Slate, Banner/Workday Student, and third-party vendor systems to ensure seamless data flow and system alignment
Build and maintain queries to assess operations and workflow, supporting Undergraduate Admissions staff on Slate and other Enrollment Management software
Collaborate on cycle preparation for applications and coordinate with the Associate Director for Marketing and Communications on automated communications, queries, and daily processes
Maintain expert knowledge of CRM (Slate) and student information system (Banner/Workday Student)
Identify opportunities to expand applicant experience processes within Slate and work with Enterprise Application Services to implement improvements
Manage ETL processes and data uploads for list purchases and lead generation, ensuring the accuracy and integrity of imported data
Serve as technical liaison to new and existing third-party vendors; contribute to analyses on ROI of vendors
Explore, recommend, and implement AI-driven solutions to enhance CRM capabilities, including predictive analytics for enrollment forecasting, natural language tools for student communications, and automated processes to increase efficiency
Stay abreast of emerging technologies and recommend tools—inside and outside of Slate—that foster innovation and improve admissions strategies
Perform other duties as assigned
Qualification
Required
Bachelor's Degree from an accredited college or university
Minimum three years of experience utilizing Slate CRM
Ability to analyze and interpret the needs for a fast-paced environment, offer appropriate solutions and demonstrate superlative customer service skills
Excellent problem-solving and investigative skills with the ability to recognize potential for errors with processes/reports, and troubleshoot resolutions to correct errors
Advanced user experience with Microsoft Excel
Availability on selected nights and weekends throughout the year to participate in admissions recruitment events if needed
A valid driver's license and full-time access to reliable transportation
Preferred
Degree or other formal professional training related to computer science, information technology, or a related field
Experience with admissions application management
Ability to multitask and advance multiple, high-priority projects simultaneously
Excellent technical writing and communication skills
Fluency in a language other than English
Experience working with Banner and/or Workday Student
Experience working at a large, complex university
Flexible to meet critical needs and a willingness to learn
Benefits
Health insurance
Retirement plans
Tuition assistance
Company
Montclair State University
Montclair State University is a school in Montclair.
10001+ employees
H1B Sponsorship
Montclair State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (12)
2023 (15)
2022 (19)
2021 (11)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$3.41MKey Investors
AmeriCorps Public AlliesNational Endowment for the Humanities (NEH)U.S. Environmental Protection Agency
2024-07-09Grant· $0.73M
2023-01-10Grant· $0.15M
2022-06-28Grant· $0.03M
Leadership Team
Benjamin Durant
Chief Operating Officer and Senior Vice President for Finance and Operations
Jerry DeSanto, Ed.D.
Interim CIO/VP Information Technology
Recent News
24-7 Press Release Newswire
2025-09-29
Company data provided by crunchbase