Rewards Network · 4 hours ago
Client Services Specialist
Chicago, IL
Full-time
Hybrid
Entry Level
$22/hr - $26/hr
1+ years expRewards Network is a company that has been helping restaurants grow revenue and enhance customer engagement for over 41 years. The Client Services Specialist will manage inbound support requests from B2B customers, provide proactive outreach, and focus on client retention to ensure customer satisfaction and revenue maintenance.
AdvertisingFinTechLoyalty ProgramsMarketingRestaurants
Responsibilities
Handle high-volume of inbound support requests from merchants, providing timely and effective resolutions; multi-channel customer support, primarily phone and email
Use Salesforce.com to record activity, investigate issues, manage open cases, and coordinate with other teams to resolve customer issues
Maintain high levels of client satisfaction through excellent service
Reach out to clients experiencing service interruptions or where potential issues may arise, resolve issues to ensure client satisfaction
Identify opportunities to proactively support non-managed accounts; forward potential upsell opportunities to sales and/or sales development teams
Provide guidance to help non-managed accounts optimize their use for our services, including educating about our products and offerings, reinforcing our value proposition, and informing how to leverage performance reports and other resources or information
Reinforce the value of our services with each customer interaction
Perform deletion saves by addressing client concerns and offering solutions to retain their business
Resolve service interruptions
Qualification
Required
High school diploma or equivalency
1-3 years of experience in a call center or corporate customer service position
Excellent written and verbal communication and interpersonal skills
Working knowledge of Microsoft Office Tools and Salesforce Lightning
Service-oriented approach and a proven ability to exceed customer expectations
Preferred
Banking or credit card processing industry background is preferred but not required
Degree in business or related field a plus
Bi-lingual in Spanish is a plus
Benefits
Comprehensive benefits package, which includes:
Competitive Paid Time Off and company holidays
Generous dining reimbursement when you dine with our restaurant clients
401(k) plan with a company match
Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
Partnership with Rx n Go, offering certain prescriptions for free
Two dental plan options and a vision plan
Flexible Spending Accounts and a pre-tax commuter benefit program
Accident, Critical Illness, and Hospital Indemnity Insurance Plans
Short Term and Long Term disability
Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
Employee Life Assistance Program
Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations.
Company
Rewards Network
Rewards Network is a provider of capital and marketing services to the restaurant industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-02Acquired
Leadership Team
Ed Eger
CEO
Recent News
2025-09-30
Company data provided by crunchbase