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C3EL · 2 months ago

Senior Help Desk Technician

Alaska, United States

Full-time

Onsite

Senior Level

5+ years exp

C3EL is seeking a cleared Senior Help Desk Technician to join our on-site team in Alaska at Fort Richardson and Fort Wainwright. This position will provide direct IT support to users across multiple network environments, ensuring rapid response and issue resolution in accordance with established Service Level Agreements (SLAs).

Information Technology

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments

Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment

Manage and track incidents through Altiris Help Desk and Remedy ticketing systems

Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM

Administer and maintain Active Directory accounts, permissions, and group policies

Support and troubleshoot network connectivity and configuration issues

Escalate complex issues to Tier III support or system engineers as needed

Ensure all service requests are completed within established SLAs and documented properly

Provide courteous, professional customer service in all end-user interactions

Qualification

Active Directory administrationAltiris Deployment SolutionHelp Desk ticketing systemsNetworking fundamentalsIT support servicesCustomer serviceTroubleshooting hardwareTroubleshooting software