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Connecteam · 7 hours ago

Mid Market Customer Success Onboarding Manager

United States

Full-time

Remote

Entry, Mid Level

$80K/yr - $95K/yr

2+ years exp

Connecteam is a TLV-based startup on a mission to revolutionize the work experience for deskless employees. The MM Onboarding Manager will manage the onboarding experience for mid-market clients, ensuring they maximize the value of Connecteam from day one through tailored training and support.

ComputerSaaSSoftwareVirtual Workforce

Responsibilities

Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam

Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly

Delivering advanced training sessions for admins, managers, across multiple departments or locations

Supporting integration and technical setup needs in collaboration with internal teams

Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success

Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals

Identifying and addressing risks early to ensure a successful go-live and long-term retention

Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration

Continuously improving onboarding processes for scalability, efficiency, and client satisfaction

Qualification

SaaS onboardingTechnical product setupProject managementClient communicationTraining skillsResilienceFluent EnglishDetail-orientedTeam playerGrowth mindset