Apply on Employer Site

Orkin · 2 months ago

Remote OCCC Customer Service Agent - National Accounts

United States

Full-time

Remote

Entry, Mid Level

$20/hr - $20/hr

2+ years exp

Orkin is a global residential and business service provider with over 2 million customers. They are seeking talented Customer Service Professionals for their remote National Accounts Team to assist and retain valued customers while managing high volume inbound calls and email requests.

CommercialConsumerResidentialService Industry

Responsibilities

Work remotely from your home office. You must have a minimum of 20 mpbs upload and 50 mpbs download or higher, high speed internet connection. We will provide the computer and technical equipment necessary to be successful in this role

Build and maintain strong customer relationships with key business executives and stakeholders

Manage the customer relationship to ensure best in class service with 100% accuracy

Retain business by offering several remedies to prevent account cancellations

Manage high volume inbound calls and email requests

Identify opportunities to add additional services to increase the value of the property

Use different gamification methods as a tool to measure performance

Qualification

Customer serviceSales experienceAccount managementMicrosoft OfficeSoftware proficiencyMultitaskingCommunication skillsAttention to detailFlexible schedule

Required

High School/GED

2+ years customer service, sales, or account management of major/national accounts experience

Ability to pass a computer assessment

Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise

A workspace with adequate furnishings (e.g., a desk and chair) and lighting

Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net)

Excellent verbal, written, and interpersonal communication is a prerequisite

Flexibility with schedule and work hours to align with business needs

An eye for detail and for accuracy

Demonstrable experience managing high profile, multi-location, and/or high revenue commercial accounts

Demonstrated ability to multitask

Intermediate to advanced skill in various software and web-based applications

Proficient in Microsoft Office

Demonstrated ability to prioritize tasks and manage time efficiently