Fraud Agent jobs in United States
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Whatnot · 18 hours ago

Fraud Agent

positionPhoenix, AZ
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date1+ years exp

Whatnot is the largest live shopping platform in North America and Europe, redefining e-commerce through community-driven shopping experiences. The Fraud Agent will investigate and develop solutions to prevent and mitigate fraud on the platform, proactively identifying potential fraud patterns and collaborating with the team to enhance fraud prevention measures.

CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
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Growth Opportunities

Responsibilities

Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses
Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers
Discover and identify fraud trends and present opportunities for stronger results and mitigation
Communicate with customers in response to inquiries related to fraud or potential fraud
Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term

Qualification

Fraud operationsCustomer serviceE-commerce understandingSocial media experienceCustomer facing systemsProactive problem-solverOrganizedPositive customer attitudeDesire to enhance careerDetail oriented

Required

Weekend availability required
Availability to work Holidays as needed
1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment
Positive Customer first attitude
Proactive problem-solver and process-improver
Organized and detail oriented
Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations
Understanding of E-commerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Preferred

4 year degree is a plus
Knowledge of Collectibles is a plus
Desire to enhance your career

Benefits

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work

Company

Whatnot

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Glassdoor4.9
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Whatnot is a livestream shopping platform for buying and selling products.
dateFounded in 2019
location
San Francisco, California, USA
people-size501-1000 employees
web-link
https://www.whatnot.com

Funding

Current Stage
Late Stage
Total Funding
$974.7M
Key Investors
CapitalGY Combinator Continuity FundAndreessen Horowitz
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M

Leadership Team

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Jeff Chang
Director of Engineering, Head of Growth
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Recent News

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Redpoint Portfolio: Whatnot
2026-01-09
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2025 in Review: Funding the Future – Capital Flows Prioritise Scale and Resilience
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Company data provided by crunchbase