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GILLMAN HOME CENTER · 2 months ago

Inside Sales Building Materials

Dayton, OH

Full-time

Onsite

Entry Level

3+ years exp

Gillman Home Center is seeking an Inside Sales Specialist to assist customers and contractors with their project needs. The role involves providing excellent customer service, managing orders, and ensuring customer satisfaction throughout the sales process.

Building Materials

Responsibilities

Provide excellent service to customers

Treat all team members, vendors, and customers with courtesy and respect

Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate

Become well educated in the product lines available to GHC. Seek continued education on changes to available product lines. Stay educated on industry trends

Utilize various software available to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions

Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations

Thoroughly explain orders to customers. Require their sign off before placing any purchase orders

Order product in correct color, size and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders. Process returns to vendors and follow up to ensure credits are issued

Ensure that all product is invoiced before leaving the store

Research credits, returns, and late payments as needed

Follow-up with customer from quote to project completion

Work with the Sales Manager to resolve any customer complaints, product damage, or other issues

Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc

Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around the lumber desk area, clean and organize the lumber desk area, etc

Perform department head duties including, but not limited to, front and face, cycle counts, price updates and other inventory maintenance as needed

Make taking care of customers a priority while working your area

Help out in other departments as necessary

Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc

Open and close store as assigned

Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management

Follow all company policies and procedures

Other duties as assigned