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Comulate · 2 days ago

Enterprise Customer Success Manager

San Francisco, CA

Full-time

Onsite

Mid Level

$140K/yr - $180K/yr

4+ years exp

Comulate is transforming the insurance back office with AI, aiming to revolutionize costly and inefficient accounting processes. The Enterprise Customer Success Manager will maximize customer success post-sale by partnering with clients through implementation, onboarding, and growth, while advocating for their needs within the company.

Artificial Intelligence (AI)FinTechInsuranceSaaSSoftware

Responsibilities

Partner directly customers throughout their post-sale journey, spanning implementation, onboarding/training, scaling, and growth, as their principal point-person at Comulate

Develop deep relationships with our champions, earning their trust as an advisor that is a product and solution-space expert

Be the voice of the customer within company walls, advocating for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive product enhancements

Partner with customers to quantify, share, and communicate the value of Comulate and stories its impact with their organization

Own and execute successful renewals with your portfolio of customers

Qualification

B2B Customer SuccessEnterprise Account ManagementProcess DevelopmentProactive Problem SolvingCommunication SkillsDetail-oriented

Required

4+ years of experience serving enterprise companies in a B2B across support, success, and implementations

Naturally create efficient & repeatable processes to build personal relationships with dozens of customers, while minimizing administrative overhead

Curious and confront confusion by asking questions

Track record of learning independently when faced with ambiguity

Detail-oriented and use communication to build trust with the customers you serve and the team you work alongside to serve them

Natural agency and proactive in ensuring customers are successful

Consider the large universe of problems and opportunities and have strong intuition and reasoning skills to ensure you're solving the right one at any given moment