Customer Service and Sales Advisor Trainee jobs in United States
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EPB · 2 months ago

Customer Service and Sales Advisor Trainee

positionChattanooga, TN
timeFull-time
remoteOnsite
seniorityNew Grad

EPB is a provider of electric and communications services, and they are seeking a Customer Service and Sales Advisor Trainee. This role involves providing exceptional customer service while progressing through structured training phases to develop the necessary skills for a full-time advisor position.

InternetISPRenewable Energy
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Comp. & Benefits

Responsibilities

Learn basic systems and skills related to customer accounts, outages, payments, and service reconnections
Develop a strong understanding of company policies and procedures
Participate in limited phone training to familiarize with customer interactions
Acquire in-depth knowledge of complex electric and fiber orders
Receive training on product positioning and sales techniques
Continue with limited phone training to enhance customer service skills
Begin taking calls full-time under direct coaching and supervision
Apply learned skills to provide effective customer service and support
Receive ongoing feedback and coaching to improve performance
Move to the call center floor to work a typical shift as a Customer Service and Sales Advisor
Apply all acquired skills and knowledge to deliver exceptional customer service and drive sales
Successfully complete the trial employment period to transition into the permanent role

Qualification

Customer serviceSales techniquesMicrosoft OfficeIntranet softwareCommunication

Required

High school diploma or equivalent is preferred, but relevant experience will be considered
Previous customer service experience and/or training
Basic knowledge of office tools provided on each PC (Word, Excel, Access, and Powerpoint)
Working knowledge and experience in Intranet software and Microsoft
Successfully pass sales and call center pre-employment assessments
Excellent written, verbal, and listening skills
Ability to adjust to changing situations and work effectively in a dynamic environment

Company

EPB

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epb specializes in energy, internet, communications, and related services.
dateFounded in 1935
location
Chattanooga, Tennessee, USA
people-size501-1000 employees
web-link
https://epb.com

Funding

Current Stage
Late Stage
Total Funding
$32.38M
Key Investors
US Department of Energy
2023-10-18Grant· $32.38M

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