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Faye · 2 months ago

Customer Experience Specialist - Richmond

VA, Richmond, US

Full-time

Hybrid

New Grad, Entry Level

Faye is a fast-growing company in the travel industry seeking a Customer Experience Specialist in Richmond, Virginia. This role is crucial in delivering exceptional customer service and establishing a strong reputation for the brand by ensuring high standards of care and support for users.

FinTechHospitalityInsuranceInsurTechPredictive AnalyticsTransportationTravel

Responsibilities

Be customer obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, proactivity and positivity

Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad

Provide real-time support related to travel inquiries & emergency events

Collect & monitor travel intelligence information

Interact with travel & medical providers

Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat

Efficiently handle customer complaints with empathy, knowledge and understanding

Complete customer requests in a friendly, professional and timely manner

Work collaboratively across teams and departments to help solve any matter at hand