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The Cape Cod Five Cents Savings Bank · 2 months ago

Reception & Security Assistant

Hyannis, MA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

The Cape Cod Five Cents Savings Bank is seeking a Reception & Security Associate to provide high-quality customer service at their headquarters while ensuring a secure environment. The role involves greeting visitors, managing access control, and providing clerical support to the Corporate Security Department.

BankingLendingWealth Management

Growth Opportunities

Responsibilities

Provides excellent customer service to all employees and visitors to Cape Cod 5’s headquarters by serving as first point of contact at the Welcome Desk

Follows policies, procedures and protocols that safeguard the Bank’s employees and premises

Greets all visitors to the facility and maintain visitor registration which visitors are required to sign in to upon entering the building

Issues ID badges and access control fobs. Responsible for ensuring that all employees, suppliers, and visitors on company property have proper company issued identification

Accepts or redirects incoming mail or deliveries as needed

Contacts the appropriate department or employees for visitors and deliveries

Answers and redirects incoming calls as necessary

Assists with any public safety incidents, including medical, fires, evacuations, or other facility related events

Participate in emergency drills and maintain knowledge of evacuation procedures

Maintains department calendars and schedules of appointments and events

Assists with data entry, reports, and file management tasks

Manages and schedules maintenance of company vehicles

Appropriately escalates issues as required

Assists with rotating after hours on-call (24/7) assignment for the Corporate Security Department

Performs minor housekeeping at the reception desk and lobby area, to maintain a tidy appearance

Performs other related duties as required

Qualification

Customer serviceMicrosoft OfficeEmergency responseProblem-solvingCyber security awarenessTechnology savvyOrganizational skillsAttention to detail

Required

Minimum of HS diploma or equivalent

Valid Massachusetts Driver's License required

Minimum of six-month customer service or administrative support experience in a professional setting

Ability to multi-task on competing priorities and tracking assignments, while maintaining attention to detail and meeting established deadlines

Ability to respond to emergency situations calmly and effectively, following established priorities

Ability to be flexible and poised in a work environment of changing priorities

Must demonstrate initiative, good problem-solving abilities, and excellent communication and organizational skills

Must be able to manage confidential/sensitive information and/or circumstances in an appropriate and professional manner

Proficiency in using Microsoft Office software suite, including Word, Excel, PowerPoint, Outlook, Access etc

Demonstrated proficiency utilizing technology and interest in continuously expanding this knowledge and adapting to new technological advances

Must have cyber security awareness to protect the digital environment, the Bank, and customers

Technology savvy

Customer service

Company

The Cape Cod Five Cents Savings Bank

Cape Cod 5 is a community bank with over $5.7 billion in assets committed to supporting its customers wherever they are – in the world and on their life journey – through its full-service digital offerings or in person at one of its locations throughout Cape Cod, Nantucket, Martha’s Vineyard and Southeastern Massachusetts.

Founded in 1855

Harwich Port, Massachusetts, USA

501-1000 employees