Avia · 4 weeks ago
VIP Host (VIP Account Manager)
United States
Full-time
Remote
Entry Level
$60K/yr - $85K/yr
1+ years expAviaGames is a social competition gaming platform that connects gamers globally through various mobile games. The VIP Host will manage a portfolio of high-value VIP players, ensuring a premium user experience while implementing retention strategies and building trust-based relationships to drive engagement and revenue growth.
Casual GamesGamingSoftwareVideo Games
Hiring Manager
Ziwei Sun
Responsibilities
Manage and grow a portfolio of high-value VIP players through personalized communication via phone, text, and email, ensuring a consistently premium and engaging user experience
Monitor player activity and key behavioral metrics to identify potential churn risks, and develop targeted retention strategies to maintain long-term loyalty
Build meaningful, trust-based relationships with VIP players that drive engagement, retention, and revenue growth
Execute VIP program initiatives and deliver exclusive benefits to enhance player satisfaction and sense of exclusivity
Achieve daily, weekly, and monthly outbound contact goals with strong focus on quality interactions and measurable outcomes
Prioritize outreach and engagement activities using data analysis and player segmentation insights
Gather, document, and analyze player feedback to propose actionable improvements for user experience and product offerings
Partner cross-functionally with marketing, product, and customer operations teams to ensure a seamless and exceptional end-to-end player journey
Qualification
Required
At least 1 year of experience in an outbound engagement, CRM, or customer relationship management role
Proven experience building long-term relationships with high-value customers and driving measurable retention or revenue outcomes
Strong analytical and data interpretation skills; comfortable using metrics, dashboards, and CRM tools to guide strategy
Excellent written and verbal communication skills, with native-level English proficiency
Highly self-motivated, proactive, and detail-oriented with a results-driven mindset
Ability to work flexible hours, including evenings and weekends, to support global VIP players
Proficiency in Microsoft Office, CRM platforms, and internal communication tools
Preferred
Experience in the mobile gaming, online entertainment, or digital consumer industry where user engagement and lifetime value are key success drivers
Prior background in VIP management, player retention, or account management roles with measurable business impact
Bachelor's degree or higher in Business, Marketing, Communications, or related field
Deep understanding of player motivation, consumer behavior, and personalized engagement strategies
Benefits
Competitive Compensation
Comprehensive Healthcare Coverage: Medical, Dental, Vision
401(k) Retirement Plan
Paid Time Off and Major Holidays
Bonus Pay Opportunities
Company
Avia
Avia's games are designed for people who love competition, but don't love a steep learning curve.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$48MKey Investors
ACME CapitalGalaxy Interactive
2021-08-11Series B· $40M
2020-05-13Series A· $8M
Leadership Team
Vickie Chen
Founder & CEO
Recent News
2025-12-20
Company data provided by crunchbase