Lumentum · 2 months ago
Sr. Customer Quality Manager
San Jose, CA
Full-time
Onsite
Senior Level
$131K/yr - $187K/yr
5+ years expLumentum is a company committed to passion and customer focus, seeking a Customer Quality Manager who excels in fast-paced environments. This role involves interfacing with top hyperscaler customers to address product quality issues and enhance customer experience through structured problem-solving and collaboration with cross-functional teams.
Optical CommunicationSemiconductorTelecommunications
Responsibilities
Act as a Single Point of Contact for your assigned customer for all Quality/reliability-related issues from product launch to end-of-life
Lead the resolution of critical customer quality issues from NPI to EOL with the help from other Lumentum functions (OPS/R&D/PLM/SQE/Sales)
Proactive verification of reported failures at customer site to reduce unnecessary RMAs
Review & approve PRP(8D) reports to ensure compliance with customer requirements
Lead periodic Quality Reviews & quality section of Supplier Business Reviews with assigned customer(s)
Drive necessary internal actions across Lumentum to improve customer experience and score card performance
Prepare periodic customer reports as needed on Lumentum Quality Performance with standard quality metrics
Ensure 8-D Problem Resolution Process is thoroughly executed on all customer complaints in a timely manner
Ensure root cause is accurate using structured problem saving methods such as fishbone diagrams, 5-WHY methods, etc
Ensure corrective actions are adequately identified and implemented
Ensure preventive actions are adequately identified and implemented to eliminate risk of recurrence
Act as the final approver on 8D reports and communicate the approved 8D reports with assigned customers
Ensure success of Customer Quality Audits
Drive agenda alignment & necessary preparation at factories/sites
Facilitate assigned customer audits and drive all findings to closure (both internally and with the customer) in a timely manner
Development, implementation and continuous improvement of Customer Quality processes and procedures
Qualification
Required
BS/MS degree in Electrical/Mechanical/Optics Engineering
5+ years of experience in Engineering / Quality roles at High Tech companies. Photonics, semiconductor related experience is preferred
Experience interfacing with hyperscaler customers and proven ability to drive proactive quality improvement initiatives
Excellent computer and data mining skills with a strong background in SPC methods (JMP a plus)
Outstanding teamwork, collaboration, and communication skills
Effective and efficient problem-solving skills, with the ability to multi-task and change course as necessary for the business
Must be able to work extended hours across different time zones when required and travel both domestic and international (<10% target)
Preferred
ASQ Quality Engineer Certification, along with six sigma black belt certification is highly preferred
Benefits
Annual bonus
Commission for certain sales roles
Equity
Health and welfare benefits
Company
Lumentum
Lumentum Operations is an optical and photonic products manufacturer.
5001-10000 employees
H1B Sponsorship
Lumentum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (11)
2023 (14)
2022 (34)
2021 (25)
2020 (31)
Funding
Current Stage
Public CompanyTotal Funding
$3.67B2025-09-04Post Ipo Debt· $1.1B
2023-06-12Post Ipo Debt· $525M
2022-03-03Post Ipo Debt· $750M
Leadership Team
Wajid Ali
Executive Vice President and CFO
Misha Rozenberg
Executive Vice President of Operations and Quality
Recent News
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2026-01-06
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