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Eastern Communications Ltd. · 2 months ago

Facility Coordinator

Moses Lakes, WA

Full-time

Onsite

Entry, Mid Level

$21.50/hr - $29/hr

Eastern Communications is a company focused on supporting critical infrastructure and communications for first responders. The Facilities Coordinator is responsible for managing the daily operations of the service center, ensuring efficient functioning and excellent customer service while contributing to local revenue growth.

Service IndustrySmall and Medium BusinessesTelecommunications

H1B Sponsor Likely

Responsibilities

Oversee the daily operations of the service center, including opening and closing procedures, facility maintenance, security, and customer service

Manage customer walk-ins, phone calls, and service requests, routing them to the appropriate personnel as needed and maintaining a log of inquiries and resolutions

Coordinate with the Service Manager to address any facility-related issues that may impact service operations, including equipment maintenance and storage

On a daily basis, coordinate with the Service Manager to aggregate all service-identified sales opportunities for processing either by the Facilities Coordinator, or for escalation to the Regional Service Development Manager

Prepare and issue quotes for customers, working closely with the Regional Service Development Manager to identify opportunities for local sales growth and follow up on leads and referrals

Coordinate all billing activities and transactions with respect to non-project related billing within local service area – interact with finance team personnel as appropriate

Consistently maintain and monitor open customer requirements (e.g. parts orders, service tickets, etc) to ensure ongoing customer satisfaction and eliminate possibility of any customer requirements “falling through the cracks”

Process all service-identified or customer walk-in RMAs, parts quotes, and processing of straightforward orders, escalating to the Regional Service Development Manager when follow-on technical sales support or in person customer visits are required

Collaborate with the National Facilities Coordinator to ensure consistent facility management practices in all service centers across the country, implementing best practices and addressing operational challenges

Maintain accurate records of facility maintenance, repair activities, and equipment inventory, ensuring compliance with company policies and safety regulations

Ensure proper service and maintenance of all company-owned equipment at the local service center, to include vehicles, office equipment, and test equipment

Coordinate with local vendors and suppliers for facility-related services, negotiating contracts and maintaining relationships to ensure cost-effective and reliable support consistent with allocated budget

As appropriate, and at the direction of the sales team, assist with local marketing efforts, such as community events and partnerships, to increase brand awareness and drive customer engagement with the service center

Submit customers orders to the designated company department for processing

Create and submit purchase order requisition to support local service center operations

Physically receive and process material delivered to the Service Center. The receiving is inclusive of processing the receipt in the ERP system as well as physically putting the material into the correct inventory location

Allocate received material to customer orders as appropriate and notify customers as appropriate

Maintain an organized inventory of materials with accurate quantities reflected in the ERP system

Package and Ship customer orders as appropriate

Qualification

Customer serviceFacility managementSales skillsOrganizational skillsTechnical trainingCommunication skillsNegotiation skills

Required

Excellent organizational skills

Strong customer service skills

Sales skills

Ability to manage daily operations of a service center

Experience with facility maintenance and security

Ability to manage customer inquiries and service requests

Experience in preparing and issuing quotes for customers

Ability to coordinate billing activities and transactions

Experience in maintaining accurate records of facility maintenance and equipment inventory

Ability to ensure compliance with company policies and safety regulations

Experience in coordinating with vendors and suppliers for facility-related services

Ability to assist with local marketing efforts to increase brand awareness

Benefits

Health, dental and vision insurance

401k and company match

Annual Performance Review and Accompanied bonus

Paid holidays, vacation and sick days

Ongoing technical training

Advancement opportunities

Company-provided uniforms and safety equipment

Safe, clean & friendly work environment

Company

Eastern Communications Ltd.

Eastern Communications, Ltd.

Founded in 1976

Long Island City, New York, USA

201-500 employees

https://easterncommunications.com

H1B Sponsorship

Eastern Communications Ltd. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2023 (1)