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Lakeland Fire + Safety · 2 months ago

IT Operations Analyst

Huntsville, AL

Full-time

Onsite

Senior Level

5+ years exp

Lakeland Industries, Inc. is a leader in the PPE sector, committed to protecting people around the world. They are seeking an IT Operations Analyst to ensure smooth day-to-day technology operations, manage IT service tickets, and support users across various platforms.

Public Safety

Responsibilities

Monitor and manage incoming IT service tickets, ensuring prompt response and resolution

Troubleshoot hardware, software, and network issues across the organization

Escalate complex issues to appropriate technical teams and follow through to resolution

Maintain documentation of incidents, solutions, and system changes

Support onboarding and offboarding processes, including account setup and access management

Collaborate with cross-functional teams to identify recurring issues and recommend process improvements

Assist in system updates, patches, and routine maintenance tasks

Provide proactive I.T. support and problem solving to Lakeland worldwide to ensure proper and efficient setup, configuration, operation, and maintenance of all I.T. systems and networks

Responsible for Active Directory administration; including OU and account management, group policy and security groups

Azure and M365 account management and email administration; including providing SharePoint administration, Teams support to users, and license management as needed

VMware administration, including implementation and maintenance of Virtual Servers, system updates, and managing backups

Network management and troubleshooting, physical and virtual security applications, and Cyber Security software management

Provide end user support for all personnel and infrastructure

Will work with resources for desktop support, network and system administrators, and vendors

Qualification

Active DirectoryAzure administrationVMware administrationNetwork troubleshootingCyber SecuritySharePoint managementVeeam backupWindows operating systemsDisaster recovery managementSoft skills