City of Boston · 2 months ago
Senior Director of Products and Services | Licensing and Permitting
Boston, MA
Full-time
Hybrid
Director/Executive
8+ years expThe City of Boston is focused on improving service delivery through digital experiences. As a Senior Director of Products and Services for Licensing and Permitting, you will lead cross-functional teams to enhance user-centered service experiences and drive product innovation in government.
Government
Responsibilities
Act as a strategic leader: be responsible for decisions, policies, and procedures that have City-wide impact on how the City delivers services to constituents, and how the City manages the internal products and services that support this work
Keep the product(s) vision, strategy, and roadmap aligned with our services principles, building internal and external buy-in along the way
Remain current with the market of commercially available solutions and guide build vs. buy (or reuse) approaches for components and products that are part of the end-to-end service delivery
Partner with City leadership and contributors from each department to understand their goals and offer strategies for continuous service delivery improvements
Collaborate with executive leadership to keep product strategy and organizational priorities in alignment over a two-year time horizon
Communicate vision, strategy, and progress to City senior leadership, the City council, the media, and other audiences
Lead large (over 5 people) cross-functional teams (analysts, researchers, designers, technical staff, engineers, etc.) to deliver value to end users
Ensure that across all relevant stakeholders (departments, architects, engineers, content strategists, designers, and researchers, etc.), work is scoped, clear measures of success are defined, acceptance criteria are fulfilled, and that adequate staffing is provided
Leverage agile principles and modern design and development practices, ensure all implementation work (research, design, development) delivers value quickly and continuously
Define and track key product metrics; use metric targets to inform product evolution
Drive procurement initiatives for product components. Work with executive leadership to set and manage procurement budgets
Identify and proactively monitor and address product and project risks
Drive product launches including working with communications, executives, and other product development team members
Ensure a consistent, dignified, and delightful end-to-end user experience across users, products, and channels
Know our end users, and utilize user research and other objective data to inform a continually evolving product roadmap
Act as a product evangelist to build awareness and understanding
Own responsibility for the strategy and coordinated execution of continuous improvement efforts across the entire City to drive better services
Make recommendations and define changes in policies and procedures related to products and services based on data, departmental input, and user research
Set and meet quality standards
Supervise and coach other staff members
Set the staffing needs of the team in consultation with the senior leadership of DoIT
Oversee vendor contracts and projects
Contribute to short-term and long-term budget planning
Stay up to date with expert knowledge of business operations and best practices
Qualification
Required
At least eight (8) years of full-time, or equivalent part-time, professional experience with progressive leadership in a software product management or digital service delivery role, or a related field
A Bachelor's degree is required. A master's is a plus and will count towards work experience
Excellent analytical and problem-solving skills
Experience running and/or shipping digital applications that perform service functions; previous experience with building or managing enterprise-level products is preferred
Strategic thinking: ability to define and articulate a multi-year product vision and strategy, along with an ability to build buy-in across the team, our government partners, and other collaborators
Leadership experience among cross-functional teams that work collaboratively to build new capabilities
Demonstrated track record of entrepreneurial action to identify and pursue opportunities with a high degree of autonomy
Experience being accountable for business decisions where ambiguity exists and trade-off choices must be made
Experience delivering enterprise software capabilities within large organizations and ensuring the successful adoption of those capabilities into ongoing operations
Organizational skills sufficient to manage a dynamic portfolio of work that spans teams, customers, cultures, and technologies
Written and verbal communication skills that generate trust and convey complex technical ideas effectively among diverse audiences, particularly at executive levels
Understanding of user-centered design methods and usability best practices
History of successful delivery of projects following an Agile methodology
History of successful partnerships that delivered business value across functional boundaries
Strong bias towards action; ability to step up into team gaps and ambiguous situations to structure the team's action plan
Deep knowledge of industry and market trends and the landscape of commercially available solutions that will affect product direction
A proficiency with standard office productivity applications (e.g., Google Workspace, Microsoft Office), software lifecycle management platforms (e.g., Jira), and visual communication and ideation tools (e.g., Miro, Visio) is required
Ability to exercise good judgment and focus on detail as required by the job
BOSTON RESIDENCY REQUIRED. You must live within Boston city limits at the start of your employment
Preferred
Experience running and/or shipping digital applications that perform service functions; previous experience with building or managing enterprise-level products is preferred
Benefits
BOSTON RESIDENCY REQUIRED. You must live within Boston city limits at the start of your employment.
Company
City of Boston
City of Boston is a government agency.
10001+ employees
H1B Sponsorship
City of Boston has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (8)
Funding
Current Stage
Late StageTotal Funding
$0.26MKey Investors
Consumer Product Safety Commission
2024-07-02Grant· $0.26M
Leadership Team
Daniel Rothman
Chief Technology Officer
Ashley Groffenberger
Chief Financial Officer
Recent News
HousingWire.com
2026-01-22
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