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Wolters Kluwer · 2 weeks ago

Major & Strategic Account Executive - Customer Success Advisor

Texas, United States

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $122K/yr

Wolters Kluwer is seeking a Customer Success Advisor to build and maintain strategic relationships with assigned accounts. The role involves providing technical insights and strategic vision to ensure customer success and system adoption within complex industries.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Responsibilities

Provide advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform

Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results

Function as a frontline technical resource for Enterprise Account Managers and formal/informal customer questions

Develop key relationships in an account to diversify client contact touch points and interaction frequency

Engaging with customer support and product management as a customer advocate to ensure speedy resolution of customer issues

Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution

Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities

Lead coordination efforts between clients and internal teams to ensure seamless service delivery

Regularly assess customer satisfaction and implement improvements

Qualification

EHS industry experienceClient management proficiencyData analysis abilityIntegrated coordination skillsSales methodologies knowledgeComplex issue resolutionEffective presentation skills

Required

Experience within the EHS industry required

Proficiency in nurturing and maintaining deep client relationships, customer advocacy, and engagement within post-sales or professional service environments

Ability to perform comprehensive data analysis

Expertise in delivering persuasive presentations

Skill in facilitating collaboration across multiple teams in a matrixed environment

Deep understanding of sales methodologies and practices

Proficiency in addressing and resolving intricate client issues while providing consistent and high levels of customer satisfaction and retention

10-40% percent travel required depending on quarterly cycles & customer needs