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KEMBA Financial Credit Union · 2 months ago

Commercial Loan Servicing Specialist

Columbus, OH

Full-time

Hybrid

Mid Level

3+ years exp

KEMBA Financial Credit Union is a financial institution focused on providing exceptional member service. They are seeking a Commercial Loan Servicing Specialist responsible for the administration and servicing of various commercial loan products while ensuring regulatory compliance throughout the loan lifecycle.

BankingFinanceFinancial ServicesNon Profit

Growth Opportunities

Responsibilities

Administers new loan origination and transfer of servicer boarding records to the core system

Services a diverse portfolio of commercial loans, including term, SBA, construction, and revolving credit facilities

Collaborates with third-party loan servicers to ensure timely and accurate portfolio management

Processes loan payments, advances, and payoffs in accordance with established procedures

Monitors loan covenants, insurance coverage, and compliance deadlines

Maintains complete and accurate loan documentation and servicing records

Coordinates loan modifications, renewals, and extensions in partnership with internal stakeholders

Responds to borrower inquiries and resolves servicing-related issues promptly and professionally

Prepares and distributes reports for internal teams and regulatory agencies

Supports audits, examinations, and portfolio reviews

Ensures strict adherence to internal policies and applicable regulatory requirements (FDIC, OCC, SBA, etc.)

Participates in the implementation and enhancement of Servicing and Loan Origination System (LOS) platforms

Assists in gathering business requirements, mapping workflows, and configuring system settings

Supports integration of third-party services, including credit bureaus, identity verification, and document management tools

Conducts system testing and provides actionable feedback to development teams and vendors

Monitors system performance and recommends improvements to enhance scalability and user experience

Collects and compiles Home Mortgage Disclosure Act (HMDA) data from loan origination systems and other relevant sources

Reviews and validates HMDA Loan Application Register (LAR) entries for accuracy, completeness, and regulatory compliance

Performs regular HMDA quality control checks to identify and correct data discrepancies prior to submission

Assists in preparing, organizing, and validating documentation and datasets required for internal audits, external regulatory examinations (e.g., CFPB, OCC, FDIC), and periodic compliance reviews

Ensures system compliance with data security protocols and regulatory standards

Assist in other areas as directed by Credit Union management

Develop an understanding of credit union history, philosophy, organization, policies, and operational procedures

On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs

Relates to others beyond giving and receiving instructions:

Works well with partners and peers

Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others

Responds appropriately to feedback

Qualification

Commercial loan servicingRegulatory complianceMicrosoft Office SuiteLoan origination systemsAttention to detailVerbal communicationWritten communicationProblem-solving skillsOrganizational skillsTeamwork