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INSPYR Solutions · 2 months ago

Level 2 Tivoli Support Engineer(Nearshore)

United States

Full-time

Remote

Mid Level

$35/hr - $40/hr

INSPYR Solutions is seeking a Level 2 Tivoli Support Engineer to manage the health and support of their enterprise scheduling platform on Linux. The role involves monitoring job streams, responding to incidents, and optimizing configurations to ensure business workloads run smoothly in a distributed environment.

Information TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Responsibilities

Support technology and business teams using IBM Tivoli Workload Scheduler

Monitor job streams, agents, queues, calendars, and critical paths; respond to alerts and SLAs

Triage incidents, remediate issues, and escalate to L3/Tivoli engineers when needed

Fulfill service requests: job promotions, calendar updates, dependencies, access, ad-hoc runs

Identify performance bottlenecks and optimize configs to improve throughput and stability

Maintain runbooks, SOPs, and KBs in Confluence; manage tickets/changes in ServiceNow

Participate in change windows, release validations, and DR tests

Contribute to basic dashboards and trend reporting (Grafana or similar)

Qualification

IBM Tivoli Workload SchedulerLinuxDistributed systemsServiceNowGrafanaOrganizedDetail-drivenTeam-oriented

Required

Linux : daily use on servers (shell, file systems, processes, logs, permissions), basic admin and troubleshooting

Distributed systems : agent-based scheduling across Linux hosts; understanding of networks, dependencies, and failure modes

Tivoli/IWS/TWS : hands-on with 9.4 and/or 10.2 in production (job streams, calendars, dependencies, agents, fault tolerance)

Operational tooling : ServiceNow for incidents/requests/changes; clear, customer-focused communication

Team-oriented, organized, and detail-driven; comfortable in an on-call rotation

Preferred

Jira and Slack for collaboration and work tracking

CI/CD touchpoints (SonarQube, Jenkins, GitLab) where scheduled jobs interface with pipelines

Alteryx or Quickbase exposure in data/ops workflows

Grafana (or similar) for dashboards and alerting

Company

INSPYR Solutions

INSPYR Solutions is a information technology staffing service providers.

Fort Lauderdale, Florida, USA

501-1000 employees

https://inspyrsolutions.com

H1B Sponsorship

INSPYR Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (54)

2024 (11)

2023 (2)