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City of Atlanta Department of Watershed Management · 2 months ago

Network Administrator

Atlanta, GA, United States

Full-time

Onsite

Mid Level

$73K/yr - $98K/yr

The City of Atlanta Department of Watershed Management is seeking a skilled and proactive Network Administrator to join their Network Operations Center (NOC) team. This role involves monitoring, managing, and maintaining the organization’s network infrastructure to ensure optimal performance, security, and reliability.

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Responsibilities

Monitor network performance and availability using NOC tools and platforms. Perform daily checklist of video, network, and server systems. Identify, troubleshoot, and escalate any performance or connectivity issues in a timely manner

Respond to network alerts, outages, and incidents by performing root cause analysis, troubleshooting, and implementing resolution within defined SLAs. Escalate issues to senior engineers or vendors when necessary

Ensure the integrity and security of network infrastructure by monitoring vulnerabilities, applying security patches, managing firewalls, VPNs, and access control systems

Perform configuration, upgrades, and maintenance of network devices such as switches, routers, firewalls, and load balancers. Ensure network documentation is accurate and up to date

Implement and monitor backup and recovery procedures for network configurations. Test recovery processes regularly to ensure business continuity

Analyze network performance metrics and recommend improvements to enhance speed, capacity, and reliability of network services

Work with external service providers and vendors to resolve issues and ensure network services meet required standards. Support and administer third-party applications

Provide technical support for network-related incidents and service requests. Assist in the identification and implementation of network improvements and optimization. Resolve problems reported by end users

Maintain up-to-date documentation on network configurations, procedures, and incident responses. Ensure all network changes are well documented

Research and recommend alternative ways to standardize system administration

Familiar with E-911 Operations and the supported systems (CAD/NICE/WESTNET)

Respond, resolve or ensure issues are resolved when tickets are assigned by the Service Desk

Write technical and end-user documentation for assigned projects

Provide all necessary system, maintenance and disaster recovery plan documents

Perform system installation support and ensure all necessary system security requirements

Responsible for research and problem resolution and must coordinate activities with IT support staff as required and document findings

Maintain software licenses and maintenance support from software vendors

Follow division team Standard Operating Procedure and policies, software standards, software development lifecycle and change management

Work collaboratively with others to achieve team and organizational goals; prioritize projects and/or tasks; provide constructive input to achieve team goals

Deliver a customer-focused, responsive service to customers; support efforts to enhance business efficiency and effectiveness; demonstrate a positive, “can-do” attitude; respond constructively to new information, changing conditions, and unexpected obstacles

Support and help the Strategic Objectives and Wildly Important Goals (WIGS) of the Division and Department of Aviation

Prepare management reports related to system audits, availability and performance as needed

Submit appropriate change order documentation for network moves, additions, and upgrades

Perform other related duties incidental to the work described herein

Qualification

Network MonitoringNetwork SecurityConfiguration ManagementCisco NetworkingRoot Cause AnalysisCustomer ServiceMicrosoft OfficeProblem SolvingDocumentationTeam Collaboration

Required

Skilled and proactive Network Administrator

Responsible for monitoring, managing, and maintaining the organization's network infrastructure

Ensuring optimal performance, security, and reliability

Work closely with other IT professionals to troubleshoot and resolve network issues

Manage network devices and provide support for network-related incidents and projects

Driven, customer-focused individual

Responsive and demonstrates a positive, 'can-do' attitude

Willing to adapt to new industry standards, policies, and procedures

Works under general supervision and may work independently

Monitor network performance and availability using NOC tools and platforms

Perform daily checklist of video, network, and server systems

Identify, troubleshoot, and escalate any performance or connectivity issues in a timely manner

Respond to network alerts, outages, and incidents by performing root cause analysis

Troubleshoot and implement resolution within defined SLAs

Escalate issues to senior engineers or vendors when necessary

Ensure the integrity and security of network infrastructure

Monitor vulnerabilities, apply security patches, manage firewalls, VPNs, and access control systems

Perform configuration, upgrades, and maintenance of network devices such as switches, routers, firewalls, and load balancers

Ensure network documentation is accurate and up to date

Implement and monitor backup and recovery procedures for network configurations

Test recovery processes regularly to ensure business continuity

Analyze network performance metrics and recommend improvements

Work with external service providers and vendors to resolve issues

Provide technical support for network-related incidents and service requests

Assist in the identification and implementation of network improvements and optimization

Resolve problems reported by end users

Maintain up-to-date documentation on network configurations, procedures, and incident responses

Ensure all network changes are well documented

Research and recommend alternative ways to standardize system administration

Familiar with E-911 Operations and the supported systems (CAD/NICE/WESTNET)

Respond, resolve or ensure issues are resolved when tickets are assigned by the Service Desk

Write technical and end-user documentation for assigned projects

Provide all necessary system, maintenance and disaster recovery plan documents

Perform system installation support and ensure all necessary system security requirements

Responsible for research and problem resolution and must coordinate activities with IT support staff

Maintain software licenses and maintenance support from software vendors

Follow division team Standard Operating Procedure and policies

Work collaboratively with others to achieve team and organizational goals

Prioritize projects and/or tasks

Provide constructive input to achieve team goals

Deliver a customer-focused, responsive service to customers

Support efforts to enhance business efficiency and effectiveness

Demonstrate a positive, 'can-do' attitude

Respond constructively to new information, changing conditions, and unexpected obstacles

Support and help the Strategic Objectives and Wildly Important Goals (WIGS) of the Division and Department of Aviation

Prepare management reports related to system audits, availability and performance as needed

Submit appropriate change order documentation for network moves, additions, and upgrades

Perform other related duties incidental to the work described herein

24/7 availability for rotating on-call shifts

Team-oriented work with cross-functional collaboration across IT, security, and other departments

Selects from multiple procedures and methods to accomplish tasks

Follows standardized procedures and written instructions to accomplish assigned tasks

Serves as a technical resource or mentor to other employees

May lead or instruct less experienced workers in high level or technical jobs

May give presentations to upper management on upgrades, network improvements, and findings

Knowledge of concepts, processes, and tools utilized in the operation of a Network Operations Center

Knowledgeable of firewalls, VPN's, Cisco Networking devices, troubleshooting network issues, problem resolution, and creation of Root Cause Analysis (RCA)

Strong knowledge of Microsoft Office

Strong problem-solving skills

Oral and written communication skills

People and customer service skills

Ability to apply experience and professional knowledge to carry out assignments in professional area

Manage multiple projects and/or tasks concurrently

Use own judgment/initiative to undertake activities with minimal supervision

Strong oral and written communications skills

Can work alone or within a team environment

Provide excellent customer service to department divisions and staff members serving as AVS Rep