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Health Care for the Homeless · 2 months ago

Housing Program Assistant

Baltimore, MD

Full-time

Onsite

New Grad, Entry Level

$38K/yr - $45K/yr

Health Care for the Homeless is a mission-driven organization committed to ending homelessness through equitable health care and housing. The Housing Program Assistant provides administrative support and assists clients with complex paperwork processes, ensuring accurate data management and effective communication with landlords and clients regarding housing services.

Health CareNon ProfitSocial

Responsibilities

Accurately collects, compiles and enters data into and from a variety of sources and submits timely reports

Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for multiple housing programs

Assists with the lease-up process to include compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings

Completes documentation and coordinates with various funders in the administration of rental subsidy payments

Researches and resolves rent payment and other housing-related issues

Provide assistance with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution

Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates

Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance

Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless

Performs other duties on an as-needed basis

Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations

Qualification

BookkeepingAccounting processesQuickBooksData managementCustomer serviceInterpersonal skillsTeamworkCommunication skillsConfidentialityFlexibility

Required

Associate's degree or higher, required

Personal vehicle and valid Maryland driver's license, required

Experience with bookkeeping and accounting processes

Proficiency with automated systems and willingness and ability to learn new software packages

Willingness to adopt Harm Reduction and Housing First principles and apply them to work with clients

Demonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers

Ability to be flexible and work as part of an interdisciplinary team

Ability to work independently, with initiative and handle multiple priorities and tasks

Excellent customer service, with the ability to clearly communicate verbally and in writing

Ability to work in sensitive situations and maintain confidentiality

Capacity to tolerate frequent interruptions

Approaches change with a positive, open-minded attitude

Able to work with ill, disabled, emotionally upset, and sometimes hostile clients