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Macy's · 2 months ago

Seasonal Recovery Champion Associate, Gardens - Full Time

3107 PGA Boulevard, Palm Beach Gardens, FL, 33410, US

Full-time

Hybrid

Entry Level

1+ years exp

Macy's is a storied retail company with a rich history of over 160 years, dedicated to enhancing customer experiences. The Seasonal Recovery Champion Associate will focus on improving customer interactions and store operations, while supervising staff and contributing to a vibrant shopping atmosphere.

Consumer GoodsFashionRetail

Responsibilities

Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales. Redirecting support as needed

Lead activities to ensure customer readiness and exceptional presentation standards. Alert Store Leaders of any opportunities that are not aligned with this goal

Role model ability to build lasting customer relationships (provide colleagues with fast-feedback and redirection to foster the same behaviors and recognize colleagues for practicing them)

Help build a proactive and solution-oriented customer centric culture in-shop to ensure consistent customer experiences

Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions

Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions

Monitor dashboards and reports to achieve daily execution metrics (Fill Rate, Speed to Ship, Ready on Time, etc.)

Utilize proprietary handheld and point of sale systems to lead execution of department goals

Participate in Omni Checkpoints to resolve open aged orders and update daily progress

Support inbound and outbound dock operations, including merchandise receipt and reverse logistics

Ensure necessary shifts are scheduled and filled using trailer projections and the daily fulfillment planner

Coordinate with store leadership to identify and address operational challenges

Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues

Support seasonal colleagues in key onboarding activities such as store tours, colleague schedule pick-up, Act as a liaison for seasonal colleagues and Incumbent Ambassadors to ensure a positive and productive onboarding experience

Qualification

LeadershipCommunicationInterpersonal SkillsDetail OrientationCollaborationAdaptability

Required

Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement

Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines

Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments

Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met

Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience

Resourceful self-starter, works well independently as well as part of a team, and ability to adapt quickly to changing priorities

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers

At least one year of supervisory experience preferred

This position requires lifting, constant moving, standing, and reaching with arms and hands

Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders

Reaching, including above eye level, crouching, kneeling, and stooping

Involves close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions