Brex · 3 hours ago
Senior Manager, Implementation
Salt Lake City, Utah, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$188K/yr - $235K/yr
10+ years expBrex is the AI-powered spend platform helping companies manage their spending confidently. The Senior Manager, Implementation will lead a team of Consultants responsible for onboarding customers to the Brex Empower platform, ensuring a seamless transition and long-term success for clients.
BankingCredit CardsFinancial ServicesFinTech
Responsibilities
Manage a team of Consultants and provide 1:1 mentoring and coaching i.e. convert consultants from ‘good’ to ‘great’
Align with Brex’s broader strategy & ensure the team executes the strategy in partnership with other relevant cross-functional teams
Leverage reporting dashboards (in Looker / Salesforce / and other tools) to monitor the success of our customers, the performance of the team and generate actionable insights on improving underperformance
Contribute to the strategy of the team - you will be expected to write memos around new processes/ideas. Where needed, be prepared to own & execute on these ideas
Maintain a pulse on product release features and anticipates the need to adopt best practices and knowledge-share across the department to communicate the commercial impact
Educated on the different ways the system can be utilized/configured to improve the customer business process and training our implementation consultants on best practice. Be able to step in and run an implementation if needed
Strategically engage with high-value customers to proactively mitigate risks e.g. sponsor syncs etc
Support the team in escalation management i.e. a proven framework for ‘weather the storms’
Apply an AI native approach to all aspects of management
Create a positive, encouraging culture that connects and engages the team and individuals
Inspire and motivate your team to provide exceptional levels of quality to our customers
Hold a high performance bar. Be prepared to hold individuals accountable if they are not consistently meeting the expectations
Foster a bi-directional relationship with cross-functional leaders in order to align on strategies, incentives, feedback & improvement opportunities
Use qualitative & quantitative data to perform post-implementation retro’s with cross-functional counterparts in order to apply learnings in the future
Hire, develop and retain the people on the team. Ensure the hiring strategy is in alignment to Brex’s strategy & the needs of the team
Qualification
Required
5+ years of previous management experience at a b2b SaaS company or financial services company in an implementation or customer success role
10+ years of previous Global Implementation experience in Financial, Expense Management, or ERP Software space
Experience in project management and product configuration in software implementation services
Proven record of converting direct reports from ‘good' to ‘great'
Experienced leader who can inspire teams to provide exceptional levels of quality
Experience in capacity & resource management
Experience in leveraging AI tools to power your management workflows
Comfort leading customer engagements that may contain both technical and non-technical work streams
A natural willingness to operate at all levels i.e. from strategic to tactical
Preferred
Experience building out an Implementation department at a fast-growing software company
Benefits
Equity and other forms of compensation may be provided as part of a total compensation package
Company
Brex
Brex is a financial service and technology company that provides business credit cards and cash management accounts.
1001-5000 employees
H1B Sponsorship
Brex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (50)
2023 (53)
2022 (65)
2021 (70)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
$1.7BKey Investors
CitiTiger Global ManagementDST Global
2025-01-13Debt Financing· $235M
2023-07-25Series Unknown
2022-05-18Series D
Leadership Team
Pedro Franceschi
Founder and CEO
James Reggio
Chief Technology Officer
Recent News
2025-12-24
2025-12-12
2025-12-12
Company data provided by crunchbase