TheGuarantors · 2 months ago
Customer Success Analyst (Mandarin Speaking)
United States
Full-time
Remote
New Grad, Entry Level
$55K/yr - $65K/yrTheGuarantors is a cutting edge fintech company specializing in rent coverage and insurance products. They are seeking a Customer Success Analyst (Mandarin Speaking) to manage customer interactions and improve user experience as the company expands rapidly across the country.
CreditFinTechInsurTechPropTechReal Estate
Responsibilities
Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue
Communicate with customers via phone and email in a wide range of situations that each require a unique approach
Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience
Qualification
Required
Bachelor's degree in a related field or equivalent experience
A roll up your sleeves mentality with excitement to research and learn what you don't know
Empathy, integrity, and a sense of humor!
Highly organized and detail-oriented
Customer-centric mindset
Possess a team-oriented attitude
Strong math and analytical skills
Must be able to multitask and be highly adaptable to change
Ability to work during business hours (8 hour workday between 9 a.m. - 6 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week)
Excellent written and verbal communication skills in English and Mandarin
Preferred
Fluency in an additional language
Familiarity with CRM systems such as Zendesk, Hubspot, and similar platforms
Prior experience with spreadsheets, data, and technology
Experience with communication tools such as Slack and Zoom
Experience working in a remote environment
Benefits
Opportunities to make an impact within a fast growing company
Medical, dental, & vision insurance, beginning day one
Health savings account with employer contribution
Flexible spending accounts (healthcare, dependent care, commuter)
401(k)
Generous PTO and paid holidays
Flexible working hours
Paid parental leave
Company sponsored short and long term disability
Company
TheGuarantors
TheGuarantors is a FinTech company that offers innovative risk and financial solutions for the real estate ecosystem.
Founded in 2015
201-500 employees
H1B Sponsorship
TheGuarantors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (10)
2023 (9)
2022 (5)
2021 (8)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$111.72MKey Investors
CIBC Innovation BankingPortage VenturesGlobal Founders Capital
2023-04-26Debt Financing· $35M
2022-04-25Series C· $50M
2019-02-25Series B· $15M
Leadership Team
Julien Bonneville
Founder and CEO
Bob Schmidt
Chief Revenue Officer, Co-Founder
Recent News
2025-03-25
2025-01-13
Company data provided by crunchbase