Briggs Industrial Solutions · 3 months ago
Parts Research Analyst
Tampa, FL
Full-time
Onsite
Entry Level
1+ years expBriggs Industrial Solutions is an ESOP-owned company that emphasizes safety, ethics, integrity, and respect among its team members. The Parts Research Analyst role focuses on providing customer service for the Parts Operation Center, ensuring adherence to company standards while supporting internal and external customers with parts inquiries.
Advanced MaterialsService Industry
Responsibilities
Provide accurate and timely customer service and support relating to parts inquiries required for order completions with internal / external customers, vendors, supplies and branches using applicable tools and established processes
Prepare quotes and order requests based on equipment type
Research, analyze and resolve parts discrepancies, to include purchases, shipments and delivery
Maintain accurate records of invoices and support documents across multiple interfaces
Enter all pertinent data into the Company’s systems
Receive inbound calls for industrial equipment parts inquiries
Perform parts research duties through web-based, adobe programs as well as hard copy manuals and microfiche
Performs other related duties as assigned
Qualification
Required
Excellent Customer Service and multi-tasking skills
High attention to detail, to include precise data entry
Excellent verbal and written communication skills
Ability to work with a high sense of urgency in a dynamic, fast-paced environment
Proficient in MS Office Suite (Outlook, Word, Excel, and PowerPoint)
High school degree required
Ability to lift up to 20 pounds
Preferred
1+ year customer service and/or call center experience preferred
Benefits
401(k)
Educational Assistance
Employee Assistance Program (EAP)
Employee Stock Ownership Program (ESOP)
Hands On and Virtual Training
Paid Holidays
Paid Time Off
Company
Briggs Industrial Solutions
Briggs Industrial Solutions was created from our original company Briggs Equipment which has been in business for more than 125 years.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Courtney Harvey
Chief Operating Officer, Heavy Line
Sarah Haynes
Human Resources Business Partner
Recent News
2025-03-19
Company data provided by crunchbase