Pendo.io · 2 hours ago
Professional Services Sr. Consultant
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$123K/yr - $154K/yr
7+ years expPendo is a fast-growing startup focused on improving society's experience with software. As a Professional Services Sr. Consultant, you will leverage your technical expertise and customer-facing skills to drive transformational change and ensure customer success through seamless implementation and advanced technical services.
AnalyticsArtificial Intelligence (AI)Enterprise SoftwareProduct DesignSaaS
Responsibilities
Take full ownership of customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards
Act as a trusted advisor, collaborating with customers to understand their needs, business goals, and timelines, driving them toward successful outcomes
Utilize expertise in transformation and change management to guide customers through adopting new products, processes, and technical solutions, ensuring smooth transitions and maximizing impact
Influence customer stakeholders to embrace and adopt new technologies and practices that align with their strategic objectives
Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup, ensuring seamless implementation and ongoing customer success
Support technical integrations and migrations by applying your strong background in frontend development, application development, and scripting
Provide expertise in areas such as Java, JavaScript, Node.js, authentication, and analytics, translating complex technical concepts into actionable business solutions
Create scalable, custom solutions to meet customer-specific requirements while aligning with their long-term goals
Build strong relationships across various customer personas and segments, particularly within large Enterprise accounts, to ensure ongoing satisfaction and long-term success
Advocate for customer needs internally, influencing product development and business strategies to align with customer feedback and industry trends
Contribute to operational efficiency within the Professional Services team by creating reusable assets, frameworks, and evolving delivery methodologies
Qualification
Required
7+ years in a customer-facing technical role, ideally within a SaaS B2B environment, with experience delivering customer value through integrations, consulting services, and migrations
Strong proficiency in Java, JavaScript, HTML, and CSS with the ability to design and implement technical solutions, including frontend development and in-app tagging
Application development experience, particularly with Node.js; experience with additional scripting languages like Python or Ruby is a plus
Proven ability to translate technical concepts into business solutions and deliver results through integrations
Demonstrated experience leading transformation initiatives and managing change within customer organizations, with the ability to influence and drive adoption of new technologies or processes
Ability to translate customer goals into structured work that delivers measurable value
Exceptional communication and presentation skills, with the ability to engage confidently at all organizational levels, both internally and externally
Preferred
Bachelor's degree preferred
Experience with digital transformation initiatives and working with large Enterprise customers
Proficiency in frontend and backend development, including designing scalable, reusable frameworks
Familiarity with advanced analytics and customer success tools
Experience creating scalable, repeatable solutions that drive operational efficiency
Company
Pendo.io
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software.
501-1000 employees
H1B Sponsorship
Pendo.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$579.41MKey Investors
JP MorganThoma BravoB Capital
2025-09-30Debt Financing· $100M
2024-08-13Series Unknown· $9.91M
2021-11-11Secondary Market· $110M
Leadership Team
Todd Olson
CEO / Founder
Jennifer G Kaelin
Chief Financial Officer
Recent News
2025-12-24
Morningstar.com
2025-12-17
Company data provided by crunchbase