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Harris County · 2 months ago

CSO Assistant (Adult Probation)

Texas, United States

Full-time

Onsite

Entry Level

$19.59/hr - $21.80/hr

2+ years exp

Harris County's Community Supervision and Corrections Department (CSCD) is one of the largest probation departments in the United States, focusing on community supervision and rehabilitation services. The Community Supervision Officer Assistant will serve as a key point of contact for clients, providing guidance and support while ensuring compliance with court orders and assisting Community Supervision Officers with their duties.

Government Administration

Responsibilities

Greet clients cordially and assist with check-in procedures and general inquiries, including home visits (if applicable)

Operate internal computer systems to manage client intake, scheduling and review as needed

Address routine client concerns when assigned officers are unavailable, including coordinating field visits

Perform casework that does not require CSO certification, ensuring accurate documentation and follow-through

Identify complex client issues and ensure they’re directed to the appropriate staff for resolution

Exercise privileged communication and maintain up-to-date knowledge of departmental operations and scope

Manage sensitive information with discretion

Testify in court when required, providing clear and accurate accounts of procedures followed

Review and update records in the Case Management System (CMS) and Program Database

Work additional time as needed to support departmental needs and ensure client service continuity

Performs other related duties as assigned

Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, coworkers, subordinates and members of the public

Qualification

Case management principlesMicrosoft Office SuiteInterpersonal communicationOral communicationWritten communicationBilingual skillsProactive mindsetProfessionalismPublic service commitmentOffice practicesComputer functions knowledgeHeavy lifting abilityTexas Drivers’ License