The Cooper · 5 days ago
Assistant Front Office Manager
Charleston, SC
Full-time
Onsite
Mid, Senior Level
3+ years expThe Cooper is a luxury hotel seeking an Assistant Front Office Manager to support the Director of Front Office in managing front desk operations and guest services. The role involves supervising staff, ensuring a seamless guest experience, and maintaining high service standards.
Hospitality
Responsibilities
Assist in the daily management of the front office, including reception, valet, transportation, and bell services
Supervise and train front desk staff to deliver exceptional guest service in line with the hotel’s brand standards
Ensure smooth check-in and check-out processes with minimal guest wait times
Handle guest complaints and special requests with discretion and a focus on guest satisfaction
Monitor room availability, reservations, and occupancy to coordinate with housekeeping and revenue teams
Maintain accurate records of guest preferences and VIP profiles to personalize services
Conduct daily briefings and assign tasks to front office team members
Assist in creating staff schedules and managing attendance to ensure optimal coverage
Support implementation of upselling programs and promote hotel services and facilities
Ensure compliance with health, safety, and hotel security standards
Coordinate closely with other departments such as Housekeeping, Engineering, and F&B for seamless service delivery
Act as Manager on Duty (MOD) during assigned shifts, including weekends and holidays
Monitor guest feedback and review platforms to identify trends and service improvement opportunities
Assist with financial controls, including billing accuracy, cash handling, and front office revenue tracking
Support recruitment, onboarding, and performance appraisals of front office team members
Ensure the cleanliness and tidiness of the lobby areas, both indoor and outdoor, as well as the back of house areas
Coach and council the Front Office team to correct any inappropriate behavior or sub-standard performance
Qualification
Required
Degree or diploma in Hospitality Management or related field
Minimum 3–5 years of front office experience in a luxury or 5-star hotel environment
Excellent communication and interpersonal skills
Proficient in PMS systems
Fluent in English; additional languages are an advantage
Strong organizational, multitasking, and problem-solving abilities
Impeccable grooming and professional demeanor
Must be able to lift equipment, supplies, etc. of at least 30 pounds
Must be able to resolve problems, handle conflict, and make effective decisions under pressure
The role may require extended periods of time on your feet, especially during peak hotel hours or events
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders
Available to work varied shifts, including nights, weekends, and holidays
Preferred
Previous supervisory or assistant management experience preferred
Company
The Cooper
Nestled on the emblematic Cooper River, The Cooper offers a unique haven where refined elegance, laid-back living, and impeccable service harmonize into a magnetic guest experience.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase