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Tennr · 19 hours ago

Enterprise Customer Success Manager

New York, NY

Full-time

Hybrid

Mid, Senior Level

$160K/yr - $190K/yr

3+ years exp

Tennr is a company focused on improving the referral process in healthcare. As an Enterprise Customer Success Manager, you will manage customer relationships and ensure successful onboarding, training, and ongoing value for healthcare organizations using Tennr's solutions.

Artificial Intelligence (AI)Health CareMedicalSoftware

Responsibilities

Own the end-to-end customer relationship — from onboarding through renewal and expansion — ensuring timely implementation and long-term success

Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Tennr to customer goals

Build strong, trusted relationships across end users, admins, and executives; proactively manage risk and resolve issues with urgency and care

Develop and execute success plans tied to business value, tracking progress and evolving strategy as customer needs change

Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements

Design and launch tools — including health score reporting, worker forecast dashboards, and data request ticketing systems — that support both internal decision-making and customer outcomes

Identify expansion opportunities and activate customer advocacy through strategic reviews, references, and case studies

Qualification

Enterprise customer successCross-functional project leadershipData interpretationCommunication skillsDetail-oriented mindsetEntrepreneurial mindsetContinuous improvementSelf-starter

Required

3+ years of proven enterprise customer success or consulting experience, with account ARR ranging from ~$500k to multi-million ARR and a track record of attaining targets

You're a self-starter with an entrepreneurial mindset

You thrive in an unstructured start-up environment (lack of process does not frustrate you)

Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements for both technical and non-technical teams

Exceptional written and verbal communication skills with strong interpersonal instincts; able to quickly build trust and collaborate effectively across diverse teams and stakeholder groups

A passion for interpreting complex data, uncovering meaningful trends, and translating them into actionable insights that drive decision-making — all while partnering closely with analytics teams to maximize impact

Detail-oriented mindset with a focus on continuous improvement and operational excellence

Willing to travel as needed