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Giga · 1 day ago

Forward Deployed Engineer - San Francisco

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

$100K/yr - $190K/yr

1+ years exp

Giga is a voice AI startup that has recently raised $61M in Series A funding and aims to revolutionize customer experience with real-time AI agents. They are seeking a Forward Deployed Engineer to serve as a technical interface with customers, building and deploying sophisticated solutions while owning the full agent development life cycle.

Artificial Intelligence (AI)B2CSoftware

Responsibilities

Assisting customer engagements from start to end: run discovery calls & demos, build/maintain world class agents, participate in customer calls, and serve as the primary PoC in a fast-paced environment

Own the full agent development life cycle: build and prototype quickly, set up CI/CD, monitor live usage, iterate to targets, debug live issues, communicate with customers, and document best practices to speed up future projects

Close the feedback loop with product & platform: capture unmet needs, prototype new features, contribute directly to the codebase, and collaborate with core teams to strengthen the platform for all customers

Qualification

ReactPythonAPIsCI/CDEntrepreneurialGrittyCoachableCustomer-facing experienceComputer Science backgroundInterpersonal Acumen

Required

Understanding of React, Python, tool calls, APIs, etc

Able to solve problems in a people-centric manner and communicate effectively, with experience/interest in customer-facing roles

Preference for candidates with aspirations who want to be founders or leaders; ability to context switch constantly and rapidly; high bar for quality work

Capable of working long productive hours, customer focused, very high attention to detail, and obsession to deliver high-quality work

Be able to take in feedback and adapt at a quick pace

1-3 years of experience; computer science, analytics, or consultant background strongly preferred