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Octagon · 3 weeks ago

Hospitality Director (Market & Guest Communications) (Global Soccer) (Adult Beverage Client) (Contract)

United States of America

Contract

Onsite

Director/Executive

$100K/yr - $100K/yr

7+ years exp

Octagon is a global sports, entertainment, and experiential marketing firm. They are seeking a dynamic Market & Guest Communications Director to coordinate communications and enhance the guest experience for FIFA World Cup 2026™ hospitality programs.

AdvertisingBrand Marketing

Growth Opportunities

Responsibilities

Responsible for planning and executing event and experiential marketing programs

Track market package orders & support post event financial reconciliation

Develop and execute tailored communication strategies for VIPs, clients, and guests across multiple channels (GMS, email, Guest App, SMS, WhatsApp & other platform messaging)

Serve as the primary point of contact for markets and guest inquiries, preferences, and special requests

Craft compelling messaging that reflects brand tone and event objectives across all guest communications

Collaborate with Strategy Operations to ensure customized GMS fulfills all client requirements including, but not limited to guest lists, itineraries, RSVPs, seating, transportation, accommodation, and communications

Ensure data accuracy and integrity across all touchpoints

Implement & generate feedback system, real-time issue resolution protocols & post-event reporting

Oversee workforce communications, providing clear guidelines for official accreditation submission, offering ongoing support and delivering detailed instructions for collection processes

Contribute to cross-functional planning and execution of guest operational flows, by keeping client informed with the latest operational updates

Collaborate with all support workstreams as required, including ticketing, accounting, legal, finance, transportation and accommodation

Collect and contribute content to support the creation of guest communication materials, aimed at informing clients and their guests of VIP hospitality program logistical details & key operational information (pre-departure information, Guest App, itineraries)

Identify, organize, and escalate client & guest requests to other support departments as needed

Monitor last minute changes during event time and inform operational workstreams

Qualification

Guest experience managementEvent communicationsGMSCRM systemsData analyticsMultilingual communicationMicrosoft OfficeWritten communicationVerbal communicationProblem-solvingCollaborationAttention to detail

Required

7+ years in guest experience and event communications around major international events (FIFA World Cup 2026™ and Olympic Games)

Experience with GMS and CRM systems and/or custom event software platforms

Experience with data analytics and reporting tools

Exceptional written and verbal communication skills

Ability to thrive in a fast-paced, high-stakes environment

A proactive, empathetic, and solution-focused mentality

Have experience working on programs at scale with multiple locations

Have strong attention to detail, the ability to prioritize multiple tasks, and produce quality work within deadlines

Ability to think on your feet and use your initiative. You enjoy learning new things and can quickly adapt when things change

A natural at building relationships with just about anyone at any level in an organization

Thrives when solving problems and finding creative solutions to challenges

Can collaborate across disciplines, departments and projects

Have demonstrated experience in positions requiring discretion, judgment, tact, and poise and you are reliable and trustworthy

Exhibits emotional intelligence and can adapt to working with various personalities

Not afraid to 'pitch in', 'roll up your sleeves' and get it done. Takes initiative. No task is too big or too small

Have excellent computer skills – Microsoft Office suite (Word, Excel, PowerPoint, etc.)

Self-motivated with the ability to work autonomously in remote settings, maintaining high standards of performance and accountability

A collaborative standout colleague with a flexible, positive attitude, eager to contribute to a successful event execution

Flexibility and willingness to travel domestically and internationally, work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)