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AERZEN USA · 2 weeks ago

Field Service Engineer- Process Gas

Coatesville, PA

Full-time

Onsite

Senior Level

5+ years exp

Aerzen USA Corp. is an international manufacturer of positive displacement blowers and compressors. The Field Service Engineer will manage startups, troubleshoot field issues, oversee repairs, and conduct site audits for Aerzen process gas blower and compressor packages, while also providing support for other process gas orders.

3D PrintingManufacturing

Responsibilities

Perform equipment startups for process gas projects. Duration can be 1 to 4 weeks or more, often in multiple trips. Startup responsibility includes ensuring equipment is properly installed (checking alignment, wiring, etc.) prior to starting, ensuring all subsystems are functioning properly, verifying operating data (pressures, temperatures, flows, vibrations, etc.), making necessary adjustments in the system to correct any performance issues, checking other system factors (for example, pipe vibrations), and other steps on a job-specific basis to obtain customer acceptance/signoff

If needed, visit the job site prior to startup to ensure customer readiness and proper installation

If needed, remain on the job site after startup for an agreed-upon run-in period

Keep meticulous records in the form of detailed daily reports, records of operating data, photos, and other details about the customer site, machine performance, customer discussions, etc

Manage existing installations by keeping in contact with job sites and conducting site visits and audits as needed. Provide sales opportunities via continuous contact with customer sites (new orders, replacement equipment, spare parts, and service)

Interact professionally with Aerzen project management, engineering, production, and customer support personnel to provide feedback and knowledge regarding specific customers and orders. Specifically, communicating and implementing lessons learned from job site visits is a critical part of this role

Travel to Germany and possibly Hungary for training on machine assembly, testing, repair, and operation

Receive AND give training from/to internal Aerzen colleagues on machine assembly, testing, repair, and operation, as well as training on general system design and components such as seals, bearings, control valves, instruments, etc

When not traveling, support the Process Gas team with engineering, participation in design reviews, reviewing documents and data, assisting with incoming inspections, assisting with oversight of shop assembly work and testing, providing insight on questions, concerns, and issues, assisting with equipment specifications, and other needs that are in line with expertise

Qualification

Field service engineeringRotating equipment trainingStartupTroubleshootingMicrosoft Office proficiencyReading engineering documentsRoot cause analysisCommunication skills

Required

Bachelor's Degree (four-year college or technical school) or Work Equivalent

Area of Study: Engineering

Degree or training certificates specific to rotating equipment, especially in the oil and gas, refinery, petro-chemical, and/or power generation industry

5 years minimum related experience in field service, startups, troubleshooting, inspections, etc

Proficient in Microsoft Office programs, previous experience with enterprise-wide software systems and/or customer relations management software

Ability to travel more than 50% of the time and work in Coatesville as required by business needs

Experience in at least one of the following in industries: oil and gas, refinery, petrochemical, power generation, pharmaceutical

Ability to read drawings, P&IDs, wiring diagrams, logic diagrams, and other engineering documents

Strong communication skills – professional speaking and writing styles

Root cause analysis skills – critical thinking ability