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Global Relay · 2 weeks ago

Senior Solutions Engineer, Unified Communications (UC)

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$120K/yr - $180K/yr

8+ years exp

Global Relay is a leader in enterprise information archiving, offering innovative cloud solutions for regulated firms. The Senior Solutions Engineer in Unified Communications will be responsible for driving technical sales execution and providing pre-sales and post-sales support while developing offerings for various customer segments.

EdiscoveryEnterprise Software

H1B Sponsor Likely

Responsibilities

Participates in discovery sessions with customers and prospects to understand their technical and business needs

Preparing and delivering highly-tailored presentations (including custom demonstrations) that show deep understanding of the client’s challenges and how our solutions map to them

Partner with Sales/CS, SME & Enterprise Services as the dedicated account team on any given opportunity

Develop and execute Proof of Concepts (PoCs) to demonstrate how our solutions meet customer requirements and add value

Support the building and maintaining demo environments

Acts as the technical expert and provide knowledgeable service during demonstrations of Global Relay products

Answering technical questions related to the software and how it fits into the prospect’s existing ecosystem (i.e. hosting, security, integrations, etc.) and assisting in responding to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner

Be the point of contact for technical service escalation, including customer inquiries with respect to product, sales demos or other questions

Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners

Work with Product Managers to understand current offerings and roadmap

Lead client-facing technical workshops and discovery sessions to map out workflows, integration paths, identify technical risks, and define best practices for solution deployment

Participates in the development of technical account strategy with Business Development teams to identify opportunities for sales

Assists with customer on-boarding from both a pre/post-sales technical engineer side and technical provisioning and services deployment side

Qualification

Solution designTechnical sales experienceMobile Device ManagementSalesForceClient-facing workshopsIndustry experienceAgile mindsetTechnical presentations

Required

Solution design / onboarding / configuration experience within the Mobile and Application 2 Person (A2P) space: Number assignment, Porting, Message Hosting a huge plus

Industry experience within one or more of the following verticals: Finance, Government, Oil & Gas, Pharmaceuticals, Healthcare

Working knowledge of Mobile Device and Application Management (MDM & MAM) setups, desirable

Working within a fast-paced, rapidly growing and changing environment; the need to be agile and open-minded is key

Experience / exposure to high-value, ‘Enterprise' level customers – with proven track record of delivery

Acting a coach and mentor for more junior colleagues; leading by example and bringing them along for the ride

Undergraduate degree in information technology and/or business-related disciplines, with relevant work experience

8+ years of experience in technical sales, pre-sales and/or solutions consulting

Strong sales or customer-facing experience, ideally in a SaaS environment sector with an understanding of technology-related subject matter

Solid understanding of the delivery and implementation of product from a customer perspective

Professional business manner with the ability to establish relationships at executive business levels

Confident in client-facing workshops and technical presentations

Preferred

Experience using SalesForce or other CRM system is highly desirable

Benefits

Comprehensive health benefits program

Extended health coverage

Short-term / long-term disability insurance

Annual allotted vacation days

Paid sick days

Maternity/parental leave enhanced program

Commuter benefits

Corporate bonuses

401(k)-retirement plan with company contribution matching

Subsidized meal program

Company

Global Relay

Glassdoor3.6

Global Relay offers compliance messaging and message management, including archiving, audit and e-discovery for the financial sector.

Founded in 1999

Vancouver, British Columbia, CAN

1001-5000 employees

http://www.globalrelay.com

H1B Sponsorship

Global Relay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)