AcuityMD · 8 hours ago
Customer Success Manager, Enterprise
United States
Full-time
Remote
Senior Level
5+ years expAcuityMD is a software and data platform that accelerates access to medical technologies. The Customer Success Manager, Enterprise will empower customers to maximize the value of the AcuityMD platform by fostering long-term relationships through proactive engagement and exceptional service.
Health CareInformation TechnologyMedical DevicemHealth
Responsibilities
Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings
Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD
Identify and illuminate customer success stories and examples of AcuityMD ROI
Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD
Qualification
Required
5+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry
You're able to develop close personal relationships with customers and colleagues through empathy
You are a patient and active listener
You're proactive and self-driven, and bring infectious energy and resiliency
You are an excellent verbal and written communicator (email & PPT)
You're highly organized with ability to multi-task and prioritize different assignments
You must have an eligible work permit in the USA to be considered for this position
Preferred
Analytical background with experience with SQL or other query-based language
Benefits
Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
Competitive compensation with equity upside.
Company
AcuityMD
AcuityMD develops a medical technology software platform for commercializing and improving medical devices with data.
51-200 employees
H1B Sponsorship
AcuityMD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$83MKey Investors
ICONIQ GrowthRedpointBenchmark
2024-06-04Series B· $45M
2022-05-12Series A· $31M
2021-05-24Seed· $7M
Leadership Team
Alex Wakefield
Chief Revenue Officer (CRO)
Arthur Posch
Enterprise Partnerships
Recent News
2025-11-20
Company data provided by crunchbase