SetHero · 3 months ago
Customer Experience & Product Communications Specialist
United States
Contract
Remote
New Grad, Entry Level
$40/hr - $60/hrSetHero helps film crews stay organized through beautifully designed tools used by thousands of productions worldwide. They are seeking an ambitious individual to support users and maintain engaging product communications, acting as a vital bridge between their product team and film crews.
BroadcastingFilm ProductionSoftwareTV
Hiring Manager
Luke DeBoer
Responsibilities
Respond to support tickets with accuracy and care
Resolve billing and account questions
Support user onboarding and training initiatives
Track common issues and share actionable insights with the product team
Recreate our help documentation to be up-to-date and helpful
When new production updates are released, you'll write changelog posts and product announcements
Craft and schedule product update emails in our CRM
Keep help documentation sharp, current, and helpful with every release
Produce short product walkthroughs and screen-recorded tutorials
Coordinate and oversee blog content with writers and designers (in WordPress)
Manage the creation and delivery of email newsletters
Qualification
Required
Excellent written and verbal communication skills
Detail-oriented, organized, and very thorough
Familiar with SetHero and how it works
Enjoys learning new software and easily becoming an advanced 'pro-user' of software
A generalist who is good across a variety of skills, from communication, tech support, making videos, creating basic graphic design, and website updates
Experience in on-set film production (or at the least, a strong understanding of set-life workflows)
Comfortable on camera (basic webcam + lighting setup required)
Tech-savvy and confident using tools like Intercom, Loom, Figma, Airtable, WordPress, Adobe Premiere Pro, Screen Studio, Kite, and AI tools like ChatGPT or Claude
Organized, proactive, and self-directed
Benefits
Direct impact on product direction through user insights you surface
Still working in the film industry, but with the upsides of a tech job
Flexible schedule that respects your time (5-10 hours/week)
Fully remote work from anywhere
Creative freedom in how you communicate with users and create content
Close collaboration with our small, focused team
Company
SetHero
SetHero specializes in the development of film and TV production management software.
Founded in 2016
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Luke DeBoer
CEO / Founder
Company data provided by crunchbase