ServiceNow · 3 weeks ago
EX - Technical Writer Internships - Summer 2026
San Diego, CA
Internship
Hybrid
Intern
$24.48/hr - $31.39/hr
Start in 2026 SummerServiceNow is a global market leader in AI-enhanced technology, aiming to transform how organizations work. They are offering a Technical Writing Internship for students to create product documentation, collaborate with development teams, and participate in professional development activities during a 12-week summer program.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Creating product documentation for end users and system administrators
Learning to author in a variety of environments, primarily DITA/XML
Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product
Working closely with multiple development teams in an Agile environment
Conducting peer reviews of documentation
Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)
Qualification
Required
Currently pursuing a Bachelors or Master's degree in Liberal Arts, Communications, Technical Communications, or related field, with up to two years of experience
Graduating December 2025, or later
Able to work full time for 12-weeks during the summer
Candidates are required to provide a solid writing sample demonstrating your ability to research, analyze, and apply critical thinking to a subject or sample web pages or other multimedia communications project. Along with a summary of how the project was created and the deadline for the work
For samples that were the result of a team effort, please indicate what specific area is your original work
Ability to learn highly technical products quickly, using pre-release software and internal documentation
Experience working in markup languages such as DITA, HTML, XML, or SGML
Ability to obtain information through research, interviews, and experimentation
Passionate about writing and have a strong conviction to improve the writing of others
Explain technical concepts in clear and concise prose
Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Benefits
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
Founded in 2004
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase