Rollins, Inc. · 2 months ago
Remote OCCC Customer Service Agent - National Accounts
United States
Full-time
Remote
Entry, Mid Level
$20/hr - $20/hr
2+ years expRollins, Inc. is a global residential and business service provider, known for its pest control services. They are seeking Customer Service Professionals for their remote National Accounts Team to assist and retain valued customers while managing high volume inbound calls and emails.
CommercialConsumerHome ServicesService Industry
Responsibilities
Work remotely from your home office. You must have a minimum of 20 mpbs upload and 50 mpbs download or higher, high speed internet connection. We will provide the computer and technical equipment necessary to be successful in this role
Build and maintain strong customer relationships with key business executives and stakeholders
Manage the customer relationship to ensure best in class service with 100% accuracy
Retain business by offering several remedies to prevent account cancellations
Manage high volume inbound calls and email requests
Identify opportunities to add additional services to increase the value of the property
Use different gamification methods as a tool to measure performance
Qualification
Required
High School/GED
2+ years customer service, sales, or account management of major/national accounts experience
Ability to pass a computer assessment
Excellent verbal, written, and interpersonal communication is a prerequisite
Flexibility with schedule and work hours to align with business needs
An eye for detail and for accuracy
Demonstrable experience managing high profile, multi-location, and/or high revenue commercial accounts
Demonstrated ability to multitask
Intermediate to advanced skill in various software and web-based applications
Proficient in Microsoft Office
Demonstrated ability to prioritize tasks and manage time efficiently
Benefits
401(k) plan with company match
Employee stock purchase plan
Paid vacation
Holidays
Sick time
Employee discounts
Tuition reimbursement
Dependent scholarship awards
Company
Rollins, Inc.
At Rollins, our mission is simple: to become the best service company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.06B2025-11-10Post Ipo Secondary· $200M
2025-02-19Post Ipo Debt· $500M
2023-09-07Post Ipo Secondary· $1.36B
Leadership Team
Jerry Gahlhoff Jr.
Chief Executive Officer & President
Renee Pearson
GVP & Chief Technology Officer
Recent News
MarketScreener
2025-12-05
2025-11-13
2025-11-11
Company data provided by crunchbase