Rippling · 2 weeks ago
Global Customer Revenue Operations & Strategy Manager, Technical AM
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$99K/yr - $173K/yr
3+ years expRippling is a company that provides a unified platform for HR, IT, and Finance management. They are seeking a Global Customer Revenue Operations & Strategy Manager to oversee customer sales strategy, operations, and reporting for their Technical Account Management organization, collaborating with senior leadership to build and operationalize strategic business plans.
EmploymentHuman Resources
Responsibilities
Act as a business partner for CX & Sales Leadership
Coordinate with revenue operations teammates on systems and process improvements for the sales organization
Partner cross-functionally on key components of our annual planning process including modeling, target setting and reporting
Own financial model (capacity plan) for the TAM organization
Lead building of detailed strategic and operational plans
Ensure modeling keeps pace with the evolving needs of the business
Support team in developing a robust understanding of the business
Drive plan operationalization
Operate at intersection of 200+ TAM Managers who work within our SFDC instance
Design and implement new data capture strategies to improve operational efficiency
Manage several operational business models which track to Plan performance
Maintain team segmentation models and improve over time
Own the weekly churn forecasting process
Lead/support weekly calls
Oversee forecasting performance and accuracy and increase both over time
Improve process over time and develop new ways to analyze the business
Own critical executive reporting (Churn MBR, TAM MBR, Customer QBR)
Build, manage and share materials to executive leadership
Surface insights to leadership that are both quantified and actionable
Maintain deep knowledge of the business to ensure reporting accurately reflects state of the business as we scale
Design and build analytics to measure KPIs
Develop a deep understanding of the entire customer business at Rippling to inform your ability to provide ad hoc analysis support
Leverage data to surface key insights about the business and provide thoughtful, logical, sound recommendations to leadership
Qualification
Required
3-5+ years of work experience in Consulting, Finance, Sales Operations, Sales Strategy, Sales Analytics or other related fields
Requires Excel and financial modeling skills
Requires SQL and BI experience; Salesforce experience is a nice to have
Strong analytical, modeling, and conceptual problem-solving skills and ability to work with large data sets
Proactive, self-starter with direct experience driving projects that deliver measurable impact to GTM teams
Ability to work with a high degree of autonomy in a fast-moving startup or a hyper growth environment
Excellent communication skills (written, verbal)
Experience driving cross-functional initiatives with speed and efficiency
Excellent cross-functional stakeholder management
Strong Microsoft Excel / Google G-Sheets skills, familiarity with BI Tools (Tableau, Mode)
Preferred
Salesforce experience is a nice to have
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
Soma Capital
2026-01-06
2026-01-03
2025-12-29
Company data provided by crunchbase